Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Kagz]

I can’t make calls either, texts say delivered but I don’t think they are

[rbiancho]

cant make calls either

[Yana]

Same problem , can’t make or receive calls

[Angerto]

Disgraceful,  yet no mention when you login to account, moving Vodafone asap 

[Donliverpool]

Hi I am having the same problems all of us in ln7 6ab 

E

[SM2]

Can't make calls in Belfast. I've been with Three for years and this has happened before. I think it's the to move to another provider. Disgraceful.

[Whittykitty]

Don’t think it’s just three neither can my husband and he is o2, my daughter is Tesco and she can’t either

[Petewest]

Can’t make calls Liverpool, can still use my mobile data iv had to FaceTime people all day 

[hlewis]

shambles from three. haven't been able to make or receive calls all afternoon. totally infuriating 

[hlewis]

cam't make calls in London. absolute shambles three.