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Thursday - last edited Friday
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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Thursday
I can’t make or receive any calls , this made my day very very hard ! Missed lots of important calls.
Thursday
Cannot make phone calls, cannot even contact 3 customer services or live chat.
Thursday
Same here. First noticed it after 3pm but I hadn’t made outgoing calls earlier today. Southwest, England.
Thursday
What happened with the coverage I can’t make phone calls or receive calls
Thursday
I arent able to recieve calls or phone out wen im trying to ring out its doing nothing . My partners phone is doing the same also
Thursday
Yes me as well unable to make any calls either over the network or over the wifi connection!
Thursday
Feels relieved not just me.
Have 3 acct in three and none of them is working.
Frustrating:<
Thursday
Cannot make or receive calls- Rickmansworth
Thursday
Absolutely shocking service from Three today. I've been unable to make or receive any calls, and now just found out my texts aren't working either. Tried to use app to contact Three and they had closed their webcam and as I was unable to call I've been stuck. I'm waiting and expecting a call from the hospital with test results which I'm clearly not getting, and as I have 3 contracts with Three including my kids, I can't even use their phones. I WON'T be renewing ANY of them and just wish my contracts were due earlier than they are. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
Thursday
23.01.25 - this needs sorting asap