Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[LHawkins]

I have spent the day unable to make or receive calls even when contacted to wi-Fi so I have checked my phone it’s not the problem which has been confirmed by a worried WhatsApp call from elderly parents with the same issues. 
please could someone explain the problem and how long it will take to fix. 

[rafi]

Even I have the issue in E12, London past few hours as Whatsapp calls and data is fine 

[LHawkins]

I Also thought it very strange that yesterday in the middle of London I had no signal. 

[Dee1986]

Can’t receive calls or make calls 

is three mobile down?? 

[richardolatunde]

Yes and their customer service is also down.This has serious implications for some of us out here..I'm switching to EE the moment it gets switched back on

[Dee1986]

Yeah i tried their chat just kept repeating itself xx 

[leonaw]

Me neither. My colleagues have been the same I’m not sure what’s going on

[Dee1986]

So frustrating, I’ve been using WhatsApp in the mean time xx 

[slh]

Seems theres a wide issue by looks of it, thought it was my handset/sim but ruled out handset and tried another...could be area - coverage checker useless, as 4g etc ok but no traditional old skool phone calls today 23/1. 

Don't think it's just me but seems to be a wider issue that Three are not admitting anywhere... I knew something wasn't right when the coverage page wouldn't load itself...thought bet everyones checking something.. but it's false post as DATA is fine but calls are not (texts working ok too)

[chiefputter99]

same here in Bournemouth. No calls for the last 8hrs