Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[31056]

totally unacceptable

[Howklepps]

What is going on with Three??

can’t make or receive any calls since this afternoon 

[chiefputter99]

Bournemouth as well

[Jobdone]

Rugby area same

[w4slr]

Although my son who’s two miles down the road is suggesting his phone is able to make and receive calls and he’s also with three, Anything else

[Melzy_Jayne89]

Network down has been failing since 1pm today. Cannot receive calls or make calls. Poor internet connection, have been restarting my phone but no improvements. 😔

[Doug999]

With nothing coming back from Three regarding not being able to phone… google iPhone Satellite to make emergency calls.

[Sophiahill]

Thanks Doug great information 

[Donnap1]

Can’t receive it make calls at all turned phone on and off a number of times

[tf2006]

Down detector reports a spike of over 3000 complaints about the network and inability to make calls.

Come on 3, admit you have issues!!