Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Cazzy]

Yes IV had same problems all day and have been noticing the calls dropping out when your on a call. I think every Three customer is suffering this disgraceful service 

[Mmp]

Same here. London

[Gemloelto]

Happening to me,  Bradford

[Andempsey]

Bradford here too, what’s weird is that mine doesn’t work but my other half’s does despite him also being on Three.

[Thurlow]

Same, cambridgeshire.

[NickR4]

London here. Same issue since around 16:00 or 17:00

[srtkujo]

I can't make calls or recieve incoming calls 
(Perry barr area)

[richardolatunde]

..Having tried for the last 4 hours, I just managed to make one call, but then the line cut immediately!

[Cobby81]

I can’t make or receive calls Hampshire (Gosport) south coast 

[Janvi]

Same here , unable to make / receive calls 

data is working. Peterborough-Cambridge area