Calls break up when saying numbers

[Lisa3]

Has anyone experienced call breaking uo when trying to say numbers or a post code? 

Callers can hear me speak but starts to break up as soon as I start to say numbers 

[PeteG]

Hello, Lisa. 

Welcome to the Three Community. 

To confirm, you only experience breaking up on the call while saying number and postcodes, but anything else within the conversation sounds clear? 

Pete. 

[Irina]

I am experiencing the same issue for years. I am 3 and Samsung as well. It's not a phone problem , as it was happening with my previous phones as well. It is very, but very annoying, because after 1 hour of waiting time with HMRC, whwn they are not able to hear you they just finish the call. Its happening only with spellings of words, especially postcodes and numbers. Please, help!

[Maxine]

Hey Irina, 

That isn't great at all that this is happening. Are you only experiencing this with certain numbers that you call or are calling you?

Maxine

[Lisa3]

Hi yes only with numbers or numbers from a post code it's very strange but also very annoying 

[PeteG]

That's quite strange. What kind of phone are you using? 

Pete. 

[Lisa3]

It's a samsung, it's almost like a security feature for numbers. I know other people on three that have same problem 

[KateS]

Hey @Lisa3,

Thanks for confirming.

I'm not aware of a known issue or security feature that would be causing this.

Do you have Wi-Fi calling enabled on the device? Is this when you're dialling a specific number or all numbers in general?

Thanks,
Kate

[bobcj294]

I've got the exact same issue. I have a Samsung S24 Ultra phone. Voice calls keep breaking every time I try to read out a card number or anything to do with numbers. It is quite annoying. I used a Giffgaff sim card in my phone and everything worked fine. No issues with voice breaking up. It seems to be an issue with the Three network in conjunction with a Samsung device. 

[Lisa3]

It's all numbers I've tried with wifi calling on and wifi calling off 

[KateS]

Hey Lisa,

Thanks for confirming.

I'd suggest ordering a replacement SIM to determine if the issue persists. You can do this by logging into your online account, go to 'More Actions' - 'Replace SIM'.

Alternatively, if you have a local Three store you're able to visit, pop in there with a valid photo ID and they'll provide you with a same day replacement.

Thanks,
Kate