Can’t make calls in uk

[ditti123]

Hi, I’ve just tried to make calls on my unlimited calls/text contract and nothing connects and I get automated message saying ‘ this is a special announcement , you can no longer dial calls to 153? Can anyone help?

thanks

[StephR]

Hey ditti, welcome to Three Community. Sorry you're getting that annoying message when you try to make calls. 

Does your current plan have unlimited minutes included? If so, can you have a check to see if you have the "Excess to bundle" spend control set up? Using the Three app, tap the Bills tab, then "Set Spend Cap" and then scroll down to "Set blocking options" to check this.

If that feature is turned on, can you please turn it off and check if you're able to make calls without hearing that message? Let us know either way and we'll do all we can to help.

StephR