Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5864 Views
  • 10 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3375 Views
  • 2 replies
  • 3 likes

Cant play games

My mobile data is working when it comes to surfing the web but not when I try play mobile games. Everything works fine on Wi-Fi. spoke to 2 different customer support staff which was no help, they changed some things on there end and said It should b...

Seany01 by Fledgling
  • 116 Views
  • 1 replies
  • 0 likes

Internet

Hello ordered internet for today and it’s not working

Rusty1 by Fledgling
  • 93 Views
  • 1 replies
  • 0 likes

No internet dispite paying

HiI purchased a 35 pound unlimited data pack several hours ago (pay as you go) and zero InternetThe contact number is automated and luve chat is non existent, I.e non responsive when I click.  Super frustrating and poor service  Any advice please 

Drl by Fledgling
  • 105 Views
  • 1 replies
  • 0 likes

4G Connection

Hi I am currently in the USA and once again am unable to get any 4G connection - it is not only the USA but European countries I have visited in the past couple of years - it is very frustrating as when I leave anywhere with a Wi-Fi connection I lose...

Drumbles by Fledgling
  • 102 Views
  • 1 replies
  • 0 likes

Missed calls

I keep getting calls from people saying they'd had a missed call from my number, which, they haven't, I've not called anyone. Are these just scams? 

Vyx by Fledgling
  • 123 Views
  • 1 replies
  • 0 likes

Anyone from three even on here???

So been looking through the posts, does anyone from three actually respond to anything in here? Seems it’s just a place for us customers to vent our issues (which we have many with this network) but no actual solutions or responses from the network. 

Possy67 by Regular
  • 96 Views
  • 0 replies
  • 1 likes

Three rewards app

So got an update for this app today and not I can’t login, won’t accept my login details asks me to register for the app, try to do this and get a something went wrong message and taken back to login details, just wondering who three are using to cod...

Possy67 by Regular
  • 119 Views
  • 1 replies
  • 1 likes

iPhone 16 Pro order

Hi everyone, I ordered my upgrade to the iPhone 16 Pro on 24th September and frustratingly was given a delivery estimate of 31st October….. I’m a bit concerned however that I’ve heard NOTHING since then….. it’s still showing on my orders in my accoun...

Best solution Upgrades

Upgrade cheaper data 

Bimala by Fledgling
  • 464 Views
  • 3 replies
  • 0 likes
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