Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Is the network down this morning?

@coverage My mobile service is off. There is no mobile network and its intermittently saying no si

Broadband Network Kidlington Oxfordshire

I have been a long and loyal Three Customer, having 2 mobiles phone contracts and home broadband. The broadband was brilliant at first but it has been dreadful these past 6 months. My internet is hardly reaching 20MBPs when it used to be easily 200Mb...

Best solution PAC code

Someone please help! basically I ported my number to three yesterday- (to a pay as you go sim). unknown to me I actually needed to be on a different network so I asked three for my PAC today. I’ve been pushed from pillar to post and all I keep gettin...

No Data with a data roaming pass in Portugal

I have a go roam pass I am in Portugal but the data doesn’t work no internet I can text ( not iMessage) and make calls. Do I have to change do I have to change the APN in mobile network from. Three.co.uk

Missed call alerts

The recent addition of Missed Call Alerts has been very welcome. However, when overseas they don't work: is there a reason for this ?

Transmitter down in TF1 ***

Hello Community, A new transmitter was installed mid last year in the TF1 *** in the Wellington area of Telford. This was to replace an old mast on a now demolished building, for a time there was also a temporary transmitter. The new transmitter ...

5G Coverage

Is there a website / email address where I can suggest THREE to improve their 5G Coverage? I found out there are 5G coverage around me in alll directions but not at where I am living. Would be great if the coverage can be extended to me.

About Airtime

I have question can you cancel the airtime plan and pay only the phone because the network is really bad only one line and takes a lot to load something I would rather choose another network for the sim and save myself £30.I called the support and th...

0.0009MB Roaming Charges - ask what your credit limit amount it set to!

***Advice for customers being wrongfully charged for data roaming! - Ask what your credit limit is set to - mine was £150!***Three is 100% deceiving customers, avoiding questions and failing to admit liability. I have had ongoing issues since Februar...

WiFi calling not working

Hi,I just ported my number from EE and my wifi calling isn’t working. I contacted customer service at 3 but they just went through the usual resetting etc but still not resolved. Apparently there is an issue in my area atm, but when I checked online ...