Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Roaming Calls Abroad with no data

Hello,I currently have a monthly contract with Three and am planning a three-month visit to Pakistan. I would like to keep my SIM card active during this period to receive calls and messages only but I do not need roaming data.Could anyone please adv...

Three Network getting worse

Is anybody else noticing a steady decline in the coverage and quality of calls and messaging?I am in an area (Street, Somerset) where there is supposedly good coverage. My calls don't go through or drop out.Messages take minutes to go through.I'm thi...

Roaming

How do I roam please

No network or signal in Spain

So I’m just back from Spain, and ran into an array of issues while there. I couldn’t receive or make calls, texts or didn’t have any data. I purchased two go roam passes to no avail. Checked roaming was active, checked I had a limit of more than £10 ...

Customer service

Dear customers care,my name is Kelvin Umeh. Please I want to terminate my contract and start as monthly subscription many thanks Kelvin Umeh

Calls break up when saying numbers

Has anyone experienced call breaking uo when trying to say numbers or a post code? Callers can hear me speak but starts to break up as soon as I start to say numbers

No network signal

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is any...

Vodafone-Three merging

With the Vodafone-Three merger after the 7th December, what will happen with existing contracts? Will we be moved over to a new network?Also will we be getting features like Visual Voicemail and 5G Standalone after the merger, since Vodafone has them...

No telephone signal or mobile data

There is no phone signal in my village, therefore no 4G. I’ve turned off phone and still no signal when switched on

5G a dream

Live in North London and 5G is a dream on my mobile…should have it…and have been with 3 for over 15 years…used to talk to Scottish people and Indian last 7-8 years…but never resolve big 5G issues…and bills just go up and up…new customers get deals…ba...