Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

When will 5G be coming to my area?

I live in Southam in Warwickshire and have been informed that O2 have upgraded their network to 5G in my area.Are there any plans for Three to also do the sameI've just moved over to Three and have my mobile and Mobile broadband with them and would l...

Congestion charge scam text

Be aware there is a text going around telling you that your auto pay has failed and giving you a duplicate TFL site to log into an input your personal details it’s a scam.

PAC code not working

PAC codes are a nightmare. I have been provided a PAC code from Vodaphone to transfer across my number to a new Three contract, however when i use the online switcher it says the code is invalid and trying to do the same using the online chat just do...

No Internet for 3 days!

What is actually going on? I've had problems for months but this is actually taking the biscuit now. I've had no Internet for days. What am I paying for? No service at all for 3 days yet you tell me everything is fine.What's the best way to cancel? I...

Intermittent Mobile Data - Location Issue?

I've been having issues with my mobile data. I was in Leeds the other week and had full bars of 5G but things like Whatsapp didn't connect, couldn't send iMessages, and was unable to browse. I did a network reset and turned airplane mode off and on b...

Best solution Certificate Needed- Tired of three service.

Dear Sir Calling and explaining everything to consumer support, business support, and consumer support was really tiresome for me. I'll explain again now... Last week my phone was stolen and I lost phone number data everything. As a result, I cont...

No out or incoming calls while in Spain

I have been in Spain for 3 days and can not make or receive calls. I have followed all steps in Settings and nothing is working. Roaming is OnNetwork selection tried all of them and Automatic.

No Mobile data coverage since Sunday

Hi there, I woke up four days ago and my Three phone could use mobile signal (SMS and calls) but not data -even though the 5G logo is active -leaving me without WhatsApp and google maps, which was really inconvenient as I was travelling alone and the...

I left Vodafone because…

I left Vodafone because I wanted nothing to do with them due to their greed and breach of contract. Had I been made aware of the proposed merger, I would not have taken out my current contract. I assume that I will be able to cancel my contract witho...

Radstock Area Signal Strength

The signal Strength in and around Radstock has reduced to the level that in central Radstock i have lost signal completly. Please investigate and return this area to a strong signal.