Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Emergency alert 2025

I didn’t receive the emergency weather warning alert today. ( didn’t receive any in the past either)settings all correct on iPhone.everyone else in house received but they are with other networks thought this had been sorted

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

5G on Pay as you go

Hi all, does the £10 pay as you go deal with 20GB of data, unlimited minutes and texts include 5G? Thanks.

CarPlay issues calling three to three

Using Apple Car play, I can make calls three to three but my car audio is not received. If I call any other network the audio is fine. If I use my work mobile in the car (on EE) it is fine. The audio issues are only when I call a number on the three ...

We're working on fixing an issue in this area at the moment

Is there a way to get more detailed information beyond what is on the status page? Until last week I'd would have declared myself as a new 5G Broadband user, but now I'll rephrase that as "currently evaluating".Last week, my first week, I was gettin...

Need new sim

I need a new sim and I can’t get into my account to order it and it says they sending a code to the lost sim wat can I do

No signal since porting number

HiMoving my old number over to 3. Was due to be completed 4 days ago, have had no signal or data on my phone since the port change over started. Have been told by 3 it's all complete but still have no signal data etc. Gone through the resets etc but ...

three 5g hub issue

i am having a few issues with my three 5g hub, the hub is located at a top bedroom windowsill and i'm getting speeds as low as 10 mbps download and 0.2 mbps upload and the wifi keeps disconnecting and reconnecting in its own time. i have checked my l...

Three network Call centre scam

Hi,I am here to talk about a huge scam i have used three network for 15 years and for the last three months i have been trying your call centre and they had on of the worst service in my hole life i have lost around £550! i will not be using this se...

Network keeps dropping repeatedly

Hi, We have been with 3 for just over a month now and for the first 2 weeks it was brilliant. However for the last 2 weeks, our Internet keeps dropping out every half or so!We have tried resetting the router, moving the router, updating phones etc...