For weeks now I have been without a working sim card. I applied a replacement sim which was shipped to the wrong the address. (Was not my fault as when I signed up I made sure my address was correct and my initial sim came fine through my door).
After weeks of patiently waiting I went onto my account to see it was sent to the wrong address, went to collect it but the lady had posted it back to three.
So I asked for an E-sim. E-sim never came just an email about the order. The agent couldn't figure out why the code hadn't come through.
He told me to contact them again tomorrow. Contacted them again, still the same issue, agent said to contact tommorow. Then I contacted them again and they kept saying they couldn't help and to go to a three store. Drove half an hour to get to a store for them to say they couldnt help unless I had photo ID and they couldnt use my digital student ID despite being a tech shop. They said to contact an agent again.
I complained and heard nothing back. I asked for a PAC code they said they couldn't do it because of a system update. Told me to try again tomorrow. Tried again and got told the same thing. Still out of data and cant make important medical calls I need to do.
Very disappointed in three.
Won't be using them ever again. Had no end of problems over the course of a year.
Just annoyed they say they can't issue me a PAC. I have now reported them to offcom.
