Emergency Alert Test

JonathanB · ‎04-24-2023

Hi Everyone,

We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use.

There's been a few threads created about this subject since yesterday, so I'll merge these together under this one.

JonathanB

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

JonathanB · ‎04-24-2023

Following the emergency alerts test yesterday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning our engineers deployed a fix meaning there will be no issue with future alerts.

There are no plans to run the test again, but Sunday's activity means an issue was identified and in a real emergency we can make sure everyone across the country gets an alert.

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

View solution in conversation

Saleet · ‎04-23-2023

Today was supposed to get alarm at 3pm haven’t received anything for some reason

3nm_ · ‎04-23-2023

No Emergency Alarm received in the Hinckley Leicestershire area today .

techbloke · ‎04-23-2023

The Cabinet Office are apparently looking into why a lot of people didn't receive it.

Lynne · ‎04-23-2023

No one on the 3 network family and friends in Staffordshire recieved the 3pm emergency alarm today

techbloke · ‎04-23-2023

Apparently it was only pushed through the 4G/5G networks so maybe your phone was on 3G?

I didn't get it either but my phone was switched off and was on charge.

sc1999 · ‎04-23-2023

It has something to do with levelling up.

techbloke · ‎04-23-2023

🤣

a_ukboy · ‎04-23-2023

Well I never received any alarm notification at 3pm, I’m connected to 5G 🤷🏻

RobertAmis · ‎04-24-2023

Me neither. How do you report it?

sc1999 · ‎04-24-2023

Don't bother 3 and Michael Gove, I assume it's him or perhaps the honorable member for 1888, are aware that there are issues and will sort it. Sorry, it's really difficult to type whilst tongue in cheek and trying not to laugh.