Emergency Alert Test

JonathanB · ‎04-24-2023

Hi Everyone,

We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use.

There's been a few threads created about this subject since yesterday, so I'll merge these together under this one.

JonathanB

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JonathanB · ‎04-24-2023

Following the emergency alerts test yesterday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning our engineers deployed a fix meaning there will be no issue with future alerts.

There are no plans to run the test again, but Sunday's activity means an issue was identified and in a real emergency we can make sure everyone across the country gets an alert.

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_swankie · 2 weeks ago

Didn't receive the emergency alert that has just gone off either - guessing this wasn't resolved after the test alarm??

Rwalsh · 2 weeks ago

It isn’t fixed because I didn’t receive the emergency alert that just happened in wales.

WolfgangGaming · ‎06-03-2024

do we know what caused the EAS not to activate on the 3 network

Peter_L · ‎04-24-2023

Well until Three doesn't run the test again, I will not believe that it would work in a future. I don't trust Three at all. Sorry.

techbloke · ‎04-24-2023

It was firmware wasn't it 🙂

Deethree · ‎04-24-2023

Isn't that the issue is with Three network?

MikeC · ‎04-24-2023

That's lovely but if there's not to be a further test how can my wife and I (both phones excluded yesterday, which rubs salt in the wound of the 14% price hike!) feel confident that the system will work next time? Is there no way that Three could run its own mini-test?

villanelle · ‎04-24-2023

I never received an alert as well, neither my daughter. Considering current war situation and why this test is actually set in place makes me very anxious that in real emergency we will not even be notified so will have no chance?

Is the best solution to move to another network? No confidence in Three after so many years being together... We definitely want to leave to a safer network unless there is a fix in place where customers can be reassured that we are also safe. BUT I wouldn't trust just words - I would need a proof...

sc1999 · ‎04-24-2023

If everyone who failed to be alarmed on Sunday post here the server will crash and that may cause alarm.

Fortunately it was just a test. I am sure that the Government will find a few billions to give to various companies, and friendly individuals, to find out what went wrong and then spend several years, and billions more, making sure it never works.

Timfm · ‎04-23-2023

I didn’t get the Govt alarm at 3pm today. I have an iphone12 with up to date OS. Why not?