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Emergency Alert Test

JonathanB
Community Moderator
Community Moderator

Hi Everyone,

We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use.

There's been a few threads created about this subject since yesterday, so I'll merge these together under this one.

JonathanB



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Best solution
JonathanB
Community Moderator
Community Moderator

Following the emergency alerts test yesterday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning our engineers deployed a fix meaning there will be no issue with future alerts.

There are no plans to run the test again, but Sunday's activity means an issue was identified and in a real emergency we can make sure everyone across the country gets an alert.



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53 REPLIES 53
sc1999
Local celebrity

Don't panic Michael Gove's on the case.

Spije
Fledgling

Hopefully Three monitor this site, just wanted to let them know that the Goverment alert did not work on my 3 sim however it did come through on my Vodaphone sim both phones in the same location in postcode TQ3 ###

Saleet
Fledgling

Today was supposed to get alarm at 3pm haven’t received anything for some reason

3nm_
Fledgling

No Emergency Alarm received in the Hinckley Leicestershire area today . 

techbloke
Active

The Cabinet Office are apparently looking into why a lot of people didn't receive it.

 

Lynne
Fledgling

No one on the 3 network family and friends in Staffordshire recieved the 3pm emergency alarm today 

techbloke
Active

Apparently it was only pushed through the 4G/5G networks so maybe your phone was on 3G?

I didn't get it either but my phone was switched off and was on charge.

 

sc1999
Local celebrity

It has something to do with levelling up. 

techbloke
Active

🤣

 

a_ukboy
Active

Well I never received any alarm notification at 3pm, I’m connected to 5G 🤷🏻