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on 04-24-2023 09:51 AM
Hi Everyone,
We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use.
There's been a few threads created about this subject since yesterday, so I'll merge these together under this one.
JonathanB
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on 04-24-2023 02:47 PM
Following the emergency alerts test yesterday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning our engineers deployed a fix meaning there will be no issue with future alerts.
There are no plans to run the test again, but Sunday's activity means an issue was identified and in a real emergency we can make sure everyone across the country gets an alert.
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on 04-23-2023 09:43 PM
Don't panic Michael Gove's on the case.
on 04-24-2023 07:43 AM
Hopefully Three monitor this site, just wanted to let them know that the Goverment alert did not work on my 3 sim however it did come through on my Vodaphone sim both phones in the same location in postcode TQ3 ###
on 04-23-2023 11:59 PM
Today was supposed to get alarm at 3pm haven’t received anything for some reason
on 04-23-2023 07:53 PM
No Emergency Alarm received in the Hinckley Leicestershire area today .
on 04-23-2023 09:09 PM
The Cabinet Office are apparently looking into why a lot of people didn't receive it.
on 04-23-2023 05:39 PM
No one on the 3 network family and friends in Staffordshire recieved the 3pm emergency alarm today
on 04-23-2023 07:42 PM
Apparently it was only pushed through the 4G/5G networks so maybe your phone was on 3G?
I didn't get it either but my phone was switched off and was on charge.
on 04-23-2023 06:02 PM
It has something to do with levelling up.
on 04-23-2023 07:40 PM
🤣
on 04-23-2023 03:31 PM
Well I never received any alarm notification at 3pm, I’m connected to 5G 🤷🏻