For some reason, I can’t send SMS to a radio station competition

DaleKit · ‎04-25-2024

At first I didn’t have any allowance, added £20, I got a notification from 3 confirming, I tried the comp again the next day, I thought it had worked as 3 charged me for the SMS, can you help.

Anonymous · ‎04-25-2024

Check either the My Three app or chat with customer service to ensure premium rate text barring isn’t in operation. That’s likely to be the cause.

AslThomson96 · 3 weeks ago

Where can I find premium rate barring option as I tried to do live chat and didn’t get anywhere with that.

JadeF · 2 weeks ago

Hey @AslThomson96

Welcome to the Three Community page.

Our Customer service team should be able to confirm if premium rate messages have been blocked on your account.

What have they advised when you've reached out?

Jade