For some reason, I can’t send SMS to a radio station competition

[DaleKit]

At first I didn’t have any allowance, added £20, I got a notification from 3 confirming, I tried the comp again the next day, I thought  it had worked as 3 charged me for the SMS, can you help.

[Anonymous]

Check either the My Three app or chat with customer service to ensure premium rate text barring isn’t in operation.  That’s likely to be the cause. 

[reecewelc9]

Can you take of premium rate text barring or remove it 

[AslThomson96]

Where can I find premium rate barring option as I tried to do live chat and didn’t get anywhere with that. 

[JadeF]

Hey @AslThomson96 

Welcome to the Three Community page. 

Our Customer service team should be able to confirm if premium rate messages have been blocked on your account.

What have they advised when you've reached out?

Jade

[reecewelc9]

Hi is premium rate text barring my that might be causing can you remove it the barring an unblock the texting number 82122 please 

[JonathanB]

Hi @reecewelc9,

Sorry we can't directly make changes on your account in response to Community posts. All the ways to get in touch are here.

Thanks,
Jonathan

[reecewelc9]

Would you ask customer services team to remove premium rate text barring thank you so can put in for the competition 

[PeteG]

The request would need to be made directly by you, Reece.

The Support Team will be able to get that done for you if you pop through to them. 

Pete.

[reecewelc9]

Yes thank you can you get customer services team to remove premium rate text barring thank you