Horrible connectivity

[indrek]

I live in Hackney in London and I get connection speeds of less than 1Mbps. I have tried my best to survive, but I don't think that I want to go through the hassle any more. I have just tested O2 and I get 70+Mbps connection at the same location.

However, I still have 16 out of 24 months left on contract and the cancellation fees amount to £300+

Does anyone know how to get cancellation fees waived? There has to be some sort of consumer protection option since the service is essentially not usable.

[MZone]

You’d need to speak to customer services and if they can’t help make an official complaint. Once they send a final response to your complaint if it’s not what you want to hear you can take it to Ofcom.