Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Go roam calls

I’m in Costa Rica. I have got a three pay and go SIM card as three told me go roam would work ok in Costa Rica. if I try and ring a Costa Rica number (I.e.local) it just give a failure message. How can I ring anyone

Phone Coverage

I live in **** *** and the phone signal has gone from acceptable to almost zero. Who do I contact please.

Hi There! I am using three network since last couple months and the service is just rubbish. It has not even 5G singnal. Please resolve the issue or otherwise i am gonna change the network.

60 minute call allowance.

Hi, I'm correct in understanding that calls allowance is 60 minutes??? Does the call automatically stop after this time frame? Or is a 3 money making excercise, if so can you set the phone to automatically cut the call, after 60 minutes?Thanks for an...

Best solution Voicemail charges?

I've always had voicemail turned off since being with Three due to charges. I was surprised today to receive a voicemail. I've tried to find out through my account if there is a charge for listening to these messages, but it's not easy. I have no ide...

network

i have topped up 2 times today to to by a bundle but it didn’t work

Hello

I need to do a top up on my sim I have ran out of data

5g mast

Can anyone tell how long it takes for and new mast to go live after it’s been erected

No signal

Hi I have moved address and have not been able to use my phones since moving in due to no signal. The new postcode is nn13 ***. My partner has contacted 3 who state there is a@problem here and he has been given £6 per month off of his bills due to th...

no service

i’ve recently got my new phone (12th feb) and i haven’t had service for over a week; everytime i check the three website it says they’re trying to fix it in my area and it updates every 30mins saying the same thing. it seems as though they’re not rea...