Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Emergency Alert Test

Hi Everyone, We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use. There's been a few threads created ab...

Best solution SMS still considered low priority traffic?

I seem to recall reading in some technical documentation somehwere that within GSM networks (and presumably in subsequent generations as some of the functions were still based on the standard) that SMS delivery was considered 'best efforts' and would...

Contract / Roaming / New Site

I wonder if anyone in the community can help me so I can make a decision about whether to move from Three.My contract came to an end mid April, I was on the understanding that I could just carry on and I would still receive Go Roam etc without a dail...

Not workin

I hv overdue and wanna know how to pay it and get my number back

Best solution wi-fi calling on HMD Nokia X30 5G on PAYG

I bought the X30 direct from HMD's online shop in November of last year and have applied all firmware and Google Play system/carrier services updates to it.The SIM was activated on Tuesday and I ported my number on Wednesday, now the wi-fi calling so...

Service

Heyy Last night i get this message Hi there,We're looking into your issue now, and we'll be in touch as soon as possible.Your issue number is:00239002After a this message my namber its not work more

Best solution Three Voicemail

Hello everyone,I am new to Three and I was setting my account and everything up. I called my voicemail and it asked me to record a nametag. I recorded one but now its sort of stuck as I can't really figure out on how to delete it. I don't want a name...

Roam abroad usa

In the USA here and get the text message about £5/day data passport. Is there no alternative to just pay for the data you use as you go? There is a button to "use internet as normal" and if I click that it says internet should work - but it doesn't. ...

Unable to receive calls/texts from Vodafone after Porting to Three

Hi All,Hoping for some further assistance if possible please.I joined Three back in December 2022 and ported my number from Voxi/Vodafone.First noticed an issue when someone was unable to text me as part of group messages (who was on Vodafone network...

Texts not working

I can no longer send texts to Australia or premium numbers. It just stopped mid conversation. I am using an iphone