Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32325 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11340 Views
  • 2 replies
  • 4 likes

Data suddenly stopped working

We are currently abroad in the US and have purchased sims (have done so times before). My partner has a 60gb one which has been working fine, yet today has suddenly just stopped working. We have been here just over a week & has been working fine up u...

GreenJ by Fledgling
  • 2693 Views
  • 4 replies
  • 0 likes

Activating sim

I picked up a sim from Morrisons and bought an unlimited pay as you go data plan, not received a text about activation yet, I can’t use my data says I’ve only got one bar when was t like that before but can send a text. Can I get some help ?

Kerr12 by Fledgling
  • 992 Views
  • 1 replies
  • 0 likes

Mobile data network

Hi, my work laptop will connect to my partners personal hotspot however when I try to use mine it picks up my hotspot and then says cannot connect to network! Is this an issue with three as my provider?my children’s iPads connect to it no problem but...

Jennat by Fledgling
  • 1416 Views
  • 2 replies
  • 0 likes

Essential maintenance

My partner has just arrived in Canada and can't add a data passport due to site having essential maintenance.   Help

Junocat by Fledgling
  • 1029 Views
  • 1 replies
  • 0 likes

Cruise roaming cost & WiFi

Hello,I am currently on a cruise and I thought I would buy the onboard WiFi to upload some photos online for friends & family. However, I was confused and honestly terrified by the text I got saying it was £6 per MB to use a cruise network!Could some...

Mifi 4g router terrible coverage?

I've got a mini 4g router as I work  away from home  a lot and I can only get reasonable (not good) connection in one area and I travel throughout the UK,  what can I do?

Jim64 by Fledgling
  • 1085 Views
  • 1 replies
  • 0 likes

Data finishing

I am experiencing a bad connection always use a Wifi when I am at home I only use data for some time when I am outside but still my data keeps finishing. Even the connection is too bad which is making me sick.   Also my plan is the value one, and I a...