Home
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

I can't receive calls or messages

Tobiebaby
Fledgling

on ‎10-12-2023 06:20 PM

on ‎10-12-2023 06:20 PM

I recently ported my number from Lyca to Three. since then I am unable to receive any calls or texts, can make and send them though. People who call me receive a message stating number called not recognized. I've been going to the store for a week now and nothing's changed. Pls help, it's so  frustrating @JonathanB @JohnD 

 

Labels:
0 Likes
4 REPLIES 4
JonathanB
Community Moderator
Community Moderator

on ‎10-13-2023 05:41 PM

on ‎10-13-2023 05:41 PM

Hi @Tobiebaby,

We appreciate your frustration. Lyca were victim to a cyberattack last week and this has disrupted many of their core systems, as well as delaying any ports from their service. We're chasing updates with them regularly and hope to have all delayed ports completed soon.

Thanks,
Jonathan


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


0 Likes
Tobiebaby
Fledgling
In response to JonathanB

on ‎10-14-2023 12:22 PM

on ‎10-14-2023 12:22 PM

Alright, thank you. But it's so frustrating. how soon should I expect a solution?

0 Likes
JonathanB
Community Moderator
Community Moderator
In response to Tobiebaby

on ‎10-23-2023 11:26 AM

on ‎10-23-2023 11:26 AM

Hi @Tobiebaby,

Sorry for the delay in updating you. Most Lyca ports that were delayed have now completed. Are you still experiencing these issues with receiving calls and texts?

Thanks,
Jonathan


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


0 Likes
LLL
Fledgling
In response to Tobiebaby

on ‎10-19-2023 01:51 PM

on ‎10-19-2023 01:51 PM

Hi, have you got it resolved? 

0 Likes