Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.We're aware of a number of reports that customers have not been able to connect to 999 calls. ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Can’t make or receive calls on 4G

I cant receive or make calls with a 4G signal, yes my phone (iPhone Se 2nd generation) Is 4G compatible, yes I’ve tried all troubleshooting advice, yes VoLTE is enabled.. I’ve even factory reset my phone. It would be nice if someone from three tells...

No network at PL*****

Network has been dropping in and out but mostly out for a few weeks now. Unable to make calls and can only intermittently get on the internet

Hello i need you to help me convert my £10 credit to £10 data now please

I really need to change my credit into data.I just finished topping it up

No network for 3 days unable to work

what is happening with this network. Have not been able to work (from home) for 3 days. Promised a phone call at 8.30pm tonight from customer services because the problem was supposed to be fixed by 8pm this evening. I'm using mobile data to type th...

Blank screen on three app three blue dots on browser

Phoned them up about this issue about 3 weeks ago and they told me they knew about it and were working on a fix. Three weeks and it’s still not fixed. We need to boycott this provider cus they are genuinely the biggest scammers on the planet.

Hey has anybody else had no signal for 2 days? I have tried contacting 3 but they are useless

No signal for 2 daysTried contacting 3 but they have no one available except rubbish chat bots

I’m in Spain & it’s says I’ve used all my data for the month & roaming has run out & I’ve been home

I’m I. Spain & my data has ran out & I’ve been here a day & can’t use the roaming

Network problem

Hi I can’t make phone call or receiveing call

Best solution iOS 18, Three PAYG and live voicemail

Does “live voicemail” work on Three when using iOS 18, and if it does is there a charge for it when on PAYG? For clarity I’m not talking about listening to the audio, just getting the transcript.

Why 3 mobile has bad network coverage