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Left stranded by three!!!

monique_michell
Regular

This has just happened to me!!!!! my daughter has just left for a weekend trip and we both have inactive SIM cards because I ordered replacement Sims due to network connection issues. This was not explained to me that my current Sims would disconnect. 

Since when do u disconnect SIM cards without telling someone. Once my new SIM card arrived I expected to them get my number transferred. I am furious!!!  Money can't repay for the anguish of a mother not knowing how their child is. She is with an adult however communicates her true feelings via text to me. 

I tried to access my bank account whilst out today to transferr money to pay for my petrol, not internet access.... No petrol..... This is when I first realised the SIM was disconnected.  = stress... Panic... Risk of breaking down with no petrol.  

My phone line barely worked.... Hence asking for a new SIM to see if that helped, it was previously breaking up when I spoke to people, they would say they couldn't hear me... Important calls couldn't be had.  Lived with one bar on 4G for 3 months.   Never seen 5G although Three say it's available in my area for my S23. 

I want to leave Three,this is terrible! @

 

2 REPLIES 2
sc1999
Local celebrity

It is standard procedure for lost and stolen sim cards to be stopped, for obvious reasons. From reading other posts they sometimes do the same for replacement sims sent for other reasons.  I cannot find anything about this on the website and there should be a clear warning that you may be stuck for 48 hours or more if a bank holiday is involved. 

monique_michell
Regular

Hey, yes thanks, its wasn't lost or stolen. An dtbe guy on the phone who ordered for me did not warn me of any of this.