Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32858 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11477 Views
  • 2 replies
  • 4 likes

Best solution Unable to recieve calls apart from 3 network

I've had the same number for around 15 years no problem, as of this morning I am unable to recieve any updates calls from other networks and landlines, after 3 hours on chat, a visit to the three store and on call to another person they've now said t...

Nicola1 by Regular
  • 2805 Views
  • 7 replies
  • 0 likes

Using phone in USA

Hi I’m new to the community so this might be answered somewhere in here, im also useless with phones and technology I’m going on a cruise soon , starting in Miami, then Caribbean islands, and 3 stops in Mexico, what will I need to be able to use my ...

Gary123 by Fledgling
  • 561 Views
  • 1 replies
  • 0 likes

Problem roaming in Vietnam

I just arrived in Vietnam and have two sim cards in my iPhone.  My eSim is able to connect to local vietnam cell networks with no difficulty.  But my Three sim card only connected to the local cell network in the area around the airport.  The Three s...

wes345 by Fledgling
  • 1532 Views
  • 5 replies
  • 0 likes

Cannot Make or Receive 4G Voice Calls in Hatfield Herts

I have been unable to make or receive calls in or near my home for the last three weeks. I’m in Hatfield Hertfordshire and have the problem around the town or near my address. I can make calls from near Hatfield House and in the 3 shop in Welwyn Gard...

flaneur by Fledgling
  • 1915 Views
  • 6 replies
  • 0 likes

Terrible connectivity

I am in Leeds for a month for work and at this point I might as well throw my SIM card in the bin. I have had maybe 10 minutes of functional coverage in the last 2 weeks and the rest of the time I have to connect to free local WiFi to use my phone. N...

Best solution Roaming not working unlimited plan

I have an unlimited plan but roaming has never worked as expected.I’m currently on my third trip abroad since taking out the plan over a year ago. my understanding according to the automated text is that I should have 56 roaming passes annually but I...

Bad signal for two weeks now.

the Three signal has been so poor in the Albany Washington (uk) area over the past two weeks.When checking network coverage it says "We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing", so ...

SA1 by Regular
  • 963 Views
  • 3 replies
  • 0 likes