Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

To get 30 day usage

I want to get my last 30 day usage of sim from today

Not Happy

Unreal Three is, that this must have been going on for over a year, we have an unlimited sim for our router, based in Yorkshire and we move about because we are on the canal. Internet is very hit and miss and streaming buffers all the time, each time...

There is not Network connection 1 mile from city center. In my Post code area.

I made a contract 5 days ago. And nobody informed me that there are no conection in my post code. Now I can not cancele my contract bacause need to pay 520 pounds.This is the worst mobile internet provider ever.1,5 km from center and no connection.I ...

Mast was under maintenance, no data or 5G for a week. Now 5G back online but ports not open?

City centre resident, the local 5G mast suddenly went off and I barely had any 4G, less than 1Mbps.It took Three more than a week to fix it. Today I see that 5G is back, decent speeds (less than before) but suddenly I can't access my server or connec...

Buying a data pack

Hello, I am constantly having issues once my data pack runs out. Every time I try to buy a new one on the app or website it says technical issue please tray again later with big red triangle. This happens every time. However the only way I can do it ...

Best solution Split / Partial Port Issue

I recently ported to Three from Lycamobile. The porting process was partially completed. Whenever I call someone from my Three sim, they can see my ported number. However, when someone calls me, it goes to my Lycamobile sim.I have chased up a lot wit...

Throttling

I have been confined to my chair for a few weeks due to illness. Consequently I have been watching more YouTube videos than normal. For the last couple of weeks my internet connection has become erratic with short breaks which stop a video but start ...

Mobile 4G Broadband blocking access to VPN

I have been using Three mobile broadband for over a year now, i never had problems connecting my laptop to the company i work for VPN server. Now i am unable to connect at all The IT support at work have investigated and said it is three boardband b...

Really frustrating experience with E Sim

I contacted 3 on Sunday asking for advice on how to set up an E-Sim as I was getting a new iPhone and I wasn’t sure if it will have the physical Sim port. So the support team just sent me the QR code without explaining to me that it will block my phy...

Port forwarding has stopped working

Since January 2022, I have been running several "sandbox" websites on raspberry Pi webservers.These have been accessible over the Internet using a reverse proxy server to a) manage SSL - using Lets Encrypt b) share traffic to multiple websites and c)...