Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Voicemail full but no option to delete messages

On ringing 123 fir voicemail get message stating voicemail full please delete messages.I get no options and have contacted three on three separate calls and they have not resolved my issue.Any help would be appreciated to overcome this issue

Best solution large organisation here. 300 plus people all not recieving phone calls from 00 1 855-330-8653.

large organisation here. 300 plus people all not recieving phone calls from 00 1 855-330-8653. This is a MS MFA number. Working fine Monday, failed on Tuesday. Three says it isn't their issue, but every single affected user within our organisation is...

Please WIFI Call whitelist this IP Address block 149.107.0.0/19

I have been advised that I need to raise this issue on this site.Three - Please update your I.P. geo filtering for 149.107.0.0/19 as you are currently blocking WIFI calling from this address space, despite it being geo-located in the UK.Please update...

Best solution eSim

What number to reach a human in the UK about aquiring an eSim

Data

Is anyone else’s data not working at all or working very very slow and know how to sort this, I don’t have wifi and use data this is a massive inconvenience for me

Cancellation

Hi i cancelled my contract i owed approx £40 he said you will recieve a final bill so i didnt have to pay it would just be added to the final bill,however now three have said they have denied my request to cancell the contract due to owing the bill ...

Three Roaming Italy - Mobile Network unavailable

Hi, I've arrived in Italy after purchasing a 14 day pass over the weekend and am unable to connect to Mobile Networks.Going into the settings to try and select a network, all the listed connections have (forbidden) beside them. Three state they shoul...

Split port in from lebara

Hi i recently ported in from lebara and i think it was a split or partial port. I cannot receive calls or sms also i cannot register the number in the app it says"This number doesn't match our records. Please try again". I called customer services bu...

Slow downlink network speed

Hi, the 4G and 5G network downlink speed has been very slow since last Friday in my area PE19 *** in St Neots. The speedtest result is Download 0.92 Mbps. Traceroute to tracert three.co.uk is basically unsuccessful: Tracing route to three.co.uk [92.4...

Can't receive and send text messages while in Italy

Hi , Thanks for those who'll reply to my query. The customer service and technical team haven't solved this issue in 2 months. I'm currently abroad, Italy- and I don't receive SMS texts messages.My suspect is that I don't have a Go Roam tariff while ...