Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Internet utter garage

20 hours of the day I barely get 1.5mbps, 4 hours from 3am to 7am 30mbps, they say theres no issues. 3 used to be the best network by a mile, now they sell out to other companies, overload the network and throttle their main customers whilst giving a...

Best solution Three 5G broadband blocking Minecraft Realms

I have a Three 5G Hub providing internet access for the whole house. My son is very frustrated because he can't access a Minecraft Realm on his Nintendo Switch. It has been set up by his friend as a private Realm, and his other friends can join it fr...

International roaming blocked

We bought a ATW roaming pass for my daughter’s phone. The SIM is not allowing her to connect to the cellular network in the US. Another SIM works in her phone so it is not the phone. How can we talk to someone to get her phone unblocked or refund t...

Issue getting phone number ported across

Hi, wondering if anyone can help or have had a similar experience and knows how to get to the bottom of this. I recently moved to Three Business and issued them with my PAC code from my old provider (Vodafone) for it to be ported across to my new co...

No internet abroad

I cannot use the internet due to roaming issues when traveling abroad. I signed a new contract with Three last September and went to Spain the same month. At that time, I couldn’t connect to the internet initially and tried various troubleshooting st...

Poor reception Clackmannshire

I have a mobile internet router based near Alva and the service is dreadful. It is stopping streaming on the tv. Three’s website claims there are no problems. Any suggestions?

Draytek SSL VPN and Three Network incompatibility

Hi everyone,This issue is present on both broadband and mobiles while hotspotting.I use Draytek Smart client to a draytek router to dial into work.For some reason however while using SSL VPN's the upload speed is completely unusable. The fastest I sa...

Internet access

Sporadic access of internet on mobile phone throughout the day. Two mobile phones have same three network- is this the problem

All of a sudden, cellular data is not used

All of a sudden, cellular data is not usedThere's a lot of data left, so why can't I use it? Please process it as soon as possible

Horrible connectivity

I live in Hackney in London and I get connection speeds of less than 1Mbps. I have tried my best to survive, but I don't think that I want to go through the hassle any more. I have just tested O2 and I get 70+Mbps connection at the same location.Howe...