Network Issues - 01/12/2023

[JonathanB]

Hi Everyone,

A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.

Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.

All the new threads created about this today will be merged onto this one so that we can update you all accordingly.

Thanks,
Jonathan

**Update 02/12/2023 1125**

Following yesterday’s network issue the majority of services have been restored.

We’re still seeing a small number of customers not connecting correctly to our network and our engineers are working to fully fix this.

We apologise for any inconvenience caused.

**Update 02/12/2023 1630**

Following yesterday’s network issue services have now been fully restored. If anyone is still having an issue, they should fully restart their device to reconnect to our network. We apologise for any inconvenience caused.

[Chelley]

This is an absolute disgrace. I've had no access to the network or services since this morning.

[Chelley]

When will services resume, I'm lu postcode

[Beachcomber_bob]

No service all day at B63. Can't receive texts with OTP codes from my bank and other websites, so can't pay bills.etc. What catastrophic failure takes this long to fix?

[Semx5]

I had signal and managed to make a call, have now seen that this call has been charged £8, even though it was to a 3 mobile and well within all my allowances? Managed to chat online, but was told to wait for the bill?

[sc1999]

Jonathan, just a suggestion for next time. This should be posted at the top of the page and clearly labelled as network outage as your post is about to drop off the front page. It would help if people searched before posting but that would be wishful thinking.

[jit1979]

No coverage , any idea when this issue will fix.

[Hawa22]

Hi, it's been going on all day, are we going to get compensated for the network issues?

[Hosay2]

Down Cv378lu and can no join!!

[Hosay2]

No service in cv377

[Littlebrook]

No signal on the mobile and 5g hub. Can’t make calls or access internet. RG2 area