Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Roaming package

After adding roaming package, how long does it take to receive instruction email?3 hours far

Return bag for router/modem

@JonathanB @KateS Hello! I have been waiting for a return box to return the internet router. However, it has not arrived. I see around this forum that this seems to be quite a common ocurrence. Could i get some help fixing this?Thanks.

Data roaming pass

Can anyone help as me and my partner are close to leaving three.t Unable to use any of my data in France so bought a 3 day roaming pass, which worked fine and expired today. I've purchased another and nothing is happening. On my account i can see the...

Best solution Data Passport

How do I purchase more than 1 data passport ?

Three mobile can't call Virgin Media landline

Last Thursday (4th July) I noticed I could not call my home Virgin Media landline from my Three mobile - it simple just cuts off as soon as I press Call. Cross checked using my wife and son's Three phones to call - same outcome. I can dial out to e...

Data Passport

I cannot get the data passport to work in Canada

Teleport VPN and NordVPN now blocked by Three - is this an IPv6 issue?

My VPNs are ALL now not connecting. ThreeUK appear to have turned on IPv6 and now none will work - this included UniFi Teleport and NordVPN.I have had this issue in the past with an older iPhone and called Three TEN times and on each occasion they pr...

Roaming

Hi Purchased bolt onNo email How do I activate

Best solution Terrible Interent Speed After "Upgrade"

Connectivity and speed dropped completely off for two weeks, status checker said work was ongoing to upgrade network with no time fram at my location (EX20)Now it status checkers says there are no issues with network but my speed has been much reduce...

Sim only contract

Hi, I’ve paid my outstanding bill yesterday that was owed and have no outstanding balances remaining on my account. My bank says the transaction is pending but all my services are turned off? Is this normal?