Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Service 7s terrible

Cant even listen to a full track with9ut disconnection the service is thst bad ive had to have broadband at home just to get online thriugh my handset.this is not the service i pay for

My new 3 sim data charges

Hi my name is Bilal. I am using my new 3 data sim from 4 days. So i am asking that when the payment will be deducted from my account direct debit. And the end date is showing on three app is 18 may but today is 19.Thanks

Slow speed

Strangely on the last evening of my 30 day trial my broadband speed has dropped to almost non existent. It's been very good in the previous 29 days, coincidence or throttling? I ran numerous speed tests on at least 7 or 8 different sites and the resu...

Trying to use abroad, getting nowhere

I am in Greece, Athens. A feel at home destination, £2 a day up to 12 gb. Yet I have no service. Phone won't connect.The only thing comes up is it says you may be out of data with Nova? It's today, new £2 charge applies? I've had to pay for data ...

Best solution Paid my bill through Bank Transfer - but hasn’t updated on my Three account

Hello, I had an outstanding Bill to pay on todays date (17th May 2024); I went online to the Bank Transfer option as it was a large sum and I feel it’s the better way for this. I went on my bank account and paid at 5am in the morning. My bank which i...

NR5103EV2 External Antenna?

hi i recently got a NR5103EV2 three 5g hub in the last month or so, in a bit of a pothole with coverage, quite unstable with the signal even through fibre, hence resulting to this device instead, need some thoughts on some external antennas and the o...

Network issues

Hi, Have a three sim and 5g hub, and have no network besides spotty 3g for past 48 hours (not been like this before, normally works fine) - has anyone else been having the same?

temp cheap smartphone - wifi calling just won't work!

Normally use an iPhone 13 on 3 contract, having to use a cheap new smartphone for a few weeks - an IMO Q4 (unlocked). Transferred the SIM card today and set the phone up.I live in a rural area with poor signal and need the wifi calling - router is OK...

What’s wrong with my phone people can’t hear me at all it’s crazy it works over WiFi but I’m having

I’ve tried everything can’t hear on calls they can’t hear me. I’ve tried everything and then someone said it’s the network

I brought a 7 days Eu roaming pass but it says not activated

How to do I activate my roaming pass