Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32552 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11383 Views
  • 2 replies
  • 4 likes

Network

Phone now saying no service 

Donnap1 by Fledgling
  • 467 Views
  • 1 replies
  • 0 likes

Phantom Three voicemail greeting wipe / deletion

Don't know if other people are experiencing this but my personal greeting on Three Voicemail is wiped and reset to the default one every month or so. Again and again and again. People in Smarty have reported this too (uses Three network) but apparent...

Emergency alert 2025

I didn’t receive the emergency weather warning alert today. ( didn’t receive any in the past either)settings all correct on iPhone.everyone else in house received but they are with other networks thought this had been sorted

Jainemac by Fledgling
  • 792 Views
  • 2 replies
  • 0 likes

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

DanniD by Community Support Team
  • 244778 Views
  • 1015 replies
  • 2 likes

5G on Pay as you go

Hi all, does the £10 pay as you go deal with 20GB of data, unlimited minutes and texts include 5G? Thanks.

CarPlay issues calling three to three

Using Apple Car play, I can make calls three to three but my car audio is not received. If I call any other network the audio is fine. If I use my work mobile in the car (on EE) it is fine. The audio issues are only when I call a number on the three ...

We're working on fixing an issue in this area at the moment

Is there a way to get more detailed information beyond what is on the status page?  Until last week I'd would have declared myself as a new 5G Broadband user, but now I'll rephrase that as "currently evaluating".Last week, my first week, I was gettin...

yarseyah by Fledgling
  • 853 Views
  • 2 replies
  • 0 likes

Need new sim

I need a new sim and I can’t get into my account to order it and it says they sending a code to the lost sim wat can I do

Clucky by Fledgling
  • 776 Views
  • 1 replies
  • 0 likes

No signal since porting number

HiMoving my old number over to 3. Was due to be completed 4 days ago, have had no signal or data on my phone since the port change over started. Have been told by 3 it's all complete but still have no signal data etc. Gone through the resets etc but ...

three 5g hub issue

i am having a few issues with my three 5g hub, the hub is located at a top bedroom windowsill and i'm getting speeds as low as 10 mbps download and 0.2 mbps upload and the wifi keeps disconnecting and reconnecting in its own time. i have checked my l...