12-01-2023 05:35 PM - edited 12-02-2023 04:30 PM
Hi Everyone,
A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.
Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.
All the new threads created about this today will be merged onto this one so that we can update you all accordingly.
Thanks,
Jonathan
**Update 02/12/2023 1125**
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 12-04-2023 04:57 PM
Why did Wificalling not work on 1st December?
This service means that customers can still make and receive calls and texts, even if there is a network outage.
Why were customers left without any access to calls or SMS all day?
on 12-11-2023 11:28 AM
There are two networks, the radio network (3G, 4G and 5G) that connects your phone to the mast and the data network, that carries data between masts and out to the internet. Everything is going over the data network these days (ie calls, texts and data) The problem was the core data network wasn't working properly and therefore affected calls, texts and data. Wifi calling wouldn't work as this also needs the core network to be up and running in order to establish the connection.
on 12-04-2023 01:40 PM
Hi I still have no network in Aberdeen can’t make calls or anything .
on 12-04-2023 11:21 AM
No service available in Bournemouth for phones. Can't re-register as rquested by 3 app and website as Catcha doesn't accept any answers. Cant contact support. Feeling really fed up. 😞
on 12-03-2023 01:34 PM
Sunday afternoon and no broadband since Friday. No information on when the service will be restored. Recently signed a new contract with 3 and now regretting it
on 12-03-2023 05:13 PM
Try restarting your device.
on 12-03-2023 11:13 AM
WiFi still down since Thursday, it's now Sunday morning. No help, no information, no hope of resolution. Non-existent customer service and huge disruption to us.
on 12-03-2023 01:46 PM
"3" don't control your wifi; that's for you to sort out between your device + your router.
on 12-02-2023 09:36 AM
5G Broadband is offline since 3pm yesterday (1st Dec Newcastle area). Other than what I’ve been able to find out on X, there hasn’t been a peep out of Three to explain what the hell is happening. No text, no email, nothing! Disgraceful!
Unsuccessfully tried resetting the hub which no longer recognises a SIM card being installed!
on 12-02-2023 09:47 AM
Yes I agree I suffer with mental health an this is really affecting me .also can't earn money every HR it's down .they've even took live chat down although it's useless anyway
