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12-01-2023 05:35 PM - edited 12-02-2023 04:30 PM
Hi Everyone,
A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.
Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.
All the new threads created about this today will be merged onto this one so that we can update you all accordingly.
Thanks,
Jonathan
**Update 02/12/2023 1125**
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 12-01-2023 05:50 PM
Do you have an update on this outage and are we going to receive compensation for this- not an ideal situation for lone females at night leaving work!!!
on 12-01-2023 11:46 AM
Has anyone been told why there is no service to SIM cards and why there's a fault
on 12-01-2023 12:03 PM
It must be isolated to you then! Input postcode on "3" network coverage page.
on 12-01-2023 12:06 PM
There is signal then it drops then it comes back and drops again
on 12-01-2023 12:07 PM
It's not isolated. I'm the same as of this morning. It came back for an hour then no service since
on 12-01-2023 12:16 PM
It could be congestion on the nearest mast according to automated three phone call
on 12-01-2023 12:20 PM
I can't get anyone on the live chat
on 12-01-2023 12:25 PM
I know me too if u call them on 333 or the long number and input ur phone number and choose option 4 and then option 3 then listen for signal option that's where it should tell you if it's congestion or a fault
on 12-01-2023 12:37 PM
Can't dial anything from my phone.. but the service has just come back again
on 12-01-2023 02:35 PM
Same here. It says no operator available. No signal on the phone for last few hours and 5g hub is down as well