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Network Issues - 01/12/2023
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12-01-2023 05:35 PM - edited 12-02-2023 04:30 PM
Hi Everyone,
A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.
Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.
All the new threads created about this today will be merged onto this one so that we can update you all accordingly.
Thanks,
Jonathan
**Update 02/12/2023 1125**
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on 12-02-2023 10:32 AM
Been no /very intermittent/ emergency calls only for 10 days in tq3 area £4 off of bill after 2h of trying to resolve and get to bottom , told 3 days to fix then 7 days also told no problems... Yeh something had gone very wrong with 3 extended family in area has 12 of us on 3 all with same issues , utter shambles .
Notice was " sent prior to work commencing" none of us received diddly squat.
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on 12-02-2023 09:45 AM
Still no Broadband here in Newcastle since 3pm yesterday, and still no communications from Three. Hub says there’s no SIM card installed. Resetting does nothing.
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on 12-01-2023 08:49 PM
My router isn’t working
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on 12-01-2023 07:39 PM
I had my router and sim delivered this morning and set it up correctly which is very easy obviously and it instantly didn’t connect to the internet checked the app and it’s saying SIM card not valid I unplugged it and tried again same thing so I reset it underneath same thing so I rang them was waiting 30 minutes to speak to someone and when I did the woman had no interest in helping she just said if you’ve herd a automated message at the start of the call then that’s all I need to know and then she went since then I’ve tried resetting it again nothing and I’ve put the sim in my phone it instantly works internet is fine it’s the router not recognising the sim so I’ve tried to get back in contact with them on both number it take me threw the enter my number process then it instant says number not recognised on both numbers feel like my numbers been blocked or something the is the first day with three I’m dreading trying to get out of this contract which is does say if I’m not happy I’ve got 14 days to exit the contract guessing I’m not going to be able to get in contact with them and going to be stuck with nothing
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on 12-01-2023 07:45 PM
Lots of posts today about 3's network issues. Better luck tomorrow.
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on 12-01-2023 07:52 PM
Seems like this is a common issue with three by the sounds of it guessing this is what to expect with the service then which is very depressing I don’t get why the sim works in my phone fine with internet but the router doesn’t work ?
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on 12-01-2023 04:31 PM
The red globe is on fire. It says SIM card is not valid. The technical support service is a big problem, it feels like this service does not exist. Over the past month, there have been constant interruptions in Internet access. Over the course of a month, I have not been able to contact technical support.
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on 12-01-2023 05:53 PM
Hi if today it gone down. But u can check area coverage online as o2 was bad but wanted to join three today!
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12-01-2023 03:09 PM - edited 12-01-2023 03:12 PM
I’m not able to connect to internet with three 5G broadband since 1hr. Trying to chat with customer care but no one are available. Red globe symbol is showing on Wifi broadband.
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on 12-01-2023 04:00 PM
I'm currently having the same issue. I don't know if this is a widespread issue or just a problem that occurred after I reset my Zyxel 5G device. It's really frustrating that no one is answering from customer support
