No Internet on phone

[Baba266]

Hi guys, is anyone having similar issues with me? 

I have got no Internet on my phone since Saturday and I have been calling but seems guys on the phone have no clue what is going on? 

The trouble is I cannot do my job without Internet connection and its frustrating.  whats really going on with 3? It all started with the useless upgrade they are doing. 

I like to know if anyone is going through same problem or am I just thr only one? 

[andyharvey]

I also have this problem. Data stopped working on May 25, after receiving SMS saying I had used 100% of data. My3 account says I've got 1.3Gb left. Also there's an unbilled event of £4.74 for data.

Contacted customer services twice, both times told there's a problem with "the internet", and to try again later - it's been 5 days now! Any advice on a solution to this would be appreciated.

[JonathanB]

Hi @Baba266, @Kam5638,

This sounds really frustrating. If you're both receiving messages as though your monthly data has ran out, but you're certain it hasn't been used, we'd like to take a closer look into this.

I'll send you each a private message to direct you to a support team that can investigate further, and will take ownership of getting this resolved. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Mamcleod]

I have the same problem after returning from holiday in Cyprus. Even new SIM from three hasn't solved the problem 

[BlueLightAlarm]

I think it’s a much bigger issue than just these 2 people unfortunately! This is an absolutely ridiculous situation that has been made worse by terrible customer support!  I was told that my lack of internet access was a “non-issue” because I am still able to use the phone and send text messages!  This is absolutely ridiculous! 

[Kam5638]

Yes I am having the same issue. Spoke to customer services and they fed me a story about certain numbers being transferred to a new platform which is causing problems. No timescale for a fix. I got a text warning me I had no data left which is completely wrong.

[DannyHarry15]

I am having the same issue, i have had no connection to the internet at all today & had same problem 9 days ago, what is going on? i also got a text about no data which is wrong, customer services hopeless, i made a complaint but i am getting nowhere

[BlueLightAlarm]

I got the same text and ever since then I haven’t been able to connect to anything - apart from www.three.co.uk!