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No Internet on phone

Baba266
Fledgling

Hi guys, is anyone having similar issues with me? 

I have got no Internet on my phone since Saturday and I have been calling but seems guys on the phone have no clue what is going on? 

The trouble is I cannot do my job without Internet connection and its frustrating.  whats really going on with 3? It all started with the useless upgrade they are doing. 

I like to know if anyone is going through same problem or am I just thr only one? 

16 REPLIES 16
andyharvey
Regular

I also have this problem. Data stopped working on May 25, after receiving SMS saying I had used 100% of data. My3 account says I've got 1.3Gb left. Also there's an unbilled event of £4.74 for data.

Contacted customer services twice, both times told there's a problem with "the internet", and to try again later - it's been 5 days now! Any advice on a solution to this would be appreciated.

JonathanB
Community Moderator
Community Moderator

Hi @Baba266@Kam5638,

This sounds really frustrating. If you're both receiving messages as though your monthly data has ran out, but you're certain it hasn't been used, we'd like to take a closer look into this.

I'll send you each a private message to direct you to a support team that can investigate further, and will take ownership of getting this resolved. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Mamcleod
Regular

I have the same problem after returning from holiday in Cyprus. Even new SIM from three hasn't solved the problem 

BlueLightAlarm
Regular

I think it’s a much bigger issue than just these 2 people unfortunately! This is an absolutely ridiculous situation that has been made worse by terrible customer support!  I was told that my lack of internet access was a “non-issue” because I am still able to use the phone and send text messages!  This is absolutely ridiculous! 

Kam5638
Fledgling

Yes I am having the same issue. Spoke to customer services and they fed me a story about certain numbers being transferred to a new platform which is causing problems. No timescale for a fix. I got a text warning me I had no data left which is completely wrong.

DannyHarry15
Fledgling

I am having the same issue, i have had no connection to the internet at all today & had same problem 9 days ago, what is going on? i also got a text about no data which is wrong, customer services hopeless, i made a complaint but i am getting nowhere

 

BlueLightAlarm
Regular

I got the same text and ever since then I haven’t been able to connect to anything - apart from www.three.co.uk