Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Purchased Go Roam Europe but not received by email to confirm

Hi there. Been trying to purchase Go Roam for Europe this morning. After actually purchasing it twice because I couldn’t find any info suggesting the order had properly gone through I discovered I have 2 passes, neither of which is active. I came her...

No Mobile Data 4G or even 5G

No matter what I only get 1 bar of connection when using my mobile, always 1 bar no matter if it's 3G, 4G and 5G it's just the same and I get the same reply all the time from Three, cant even change providers as they unknowingly put me on a 24 month ...

Full 4G signal but no data connection in Keswick

Just been to Keswick for a short break and was disappointed to find that despite having a full 4G signal I was unable to get a data connection, probably due to congestion, for the whole of my stay. These mobile providers really need to be held to acc...

Buffering

I have just upgraded from a S20 FE to a S23, same package of unlimited everything and not changed home broadband or anything. Now when going to watch tik tok, Facebook, WhatsApp videos, Google to sites etc it is buffering if it reaches the sites at a...

No 4G or 5G

I was in an area yesterday where although the Three coverage checker said there was an excellent 4G and 5G signal the fact is data was non-existent. When I manually switched to 3G all was good. What is going to happen in these areas when 3G is switch...

The 3 shop tells me that I have to phone the call centre in India to cancel an auto debit contract.

As above, the 3 shop apparently can't do it.

network error

07********* i currently cannot access internet on my phone this is on my mums account, my number is the number at the start, please could you contact the number on this account with advice, i have tried taking out my sim, connecting to any from of in...

Three network dire in my area , used to be really good , so bad now have three contracts will be moving to another network as soon as contracts expire .

Personal hotspot not working abroad

So I’m currently in turkey, and I’m trying to connect a device to my mobile to tether my internet, but it’s not allowing the connection? it’s worked many times previously over the years but now it’s no longer working

3 network not available since returning from Europe

Myself, my wife and son went travelling around Europe in August for a couple of weeks. We are all on the 3 network, and roaming worked absolutely fine.Since returning, my son's phone (Galaxy S22 Plus) has no signal on the 3 network. He did install an...