Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5540 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3329 Views
  • 2 replies
  • 3 likes

Transfer to another network

Is there a quick way of transferring my number to another network, fed up with three customer service

Optimum by Fledgling
  • 559 Views
  • 2 replies
  • 0 likes

Roaming

I'm on holiday in Spain and my phone has not automatically connected to Roaming. I've tried to go through all the systems but nothing is working. 

Teafan by Fledgling
  • 396 Views
  • 1 replies
  • 0 likes

No network for calls

Three network and data has almost now become non existence in my area and over the last couple of months can not be heard on phone calls in or outside my property..the data does not work in my area and can not even browse or listen to music at the en...

Ann65 by Fledgling
  • 819 Views
  • 3 replies
  • 0 likes

Best solution Live voicemail

HiDoes anyone know if live voicemail can work with three? 

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rky by Involved
  • 3375 Views
  • 8 replies
  • 0 likes

Three+ reward app

I have joined back three network because it has excellent 5G speed. Three+ is detecting my number and not allowing to register again. So I tried login and forgot password and tried with new password but that also doesn’t work. Three tech team said we...

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rky by Involved
  • 1944 Views
  • 11 replies
  • 0 likes

Going abroad and roaming

Hi I’m going to turkey what’s the best and cheapest way to not get big charges ? 

Lisa2013 by Fledgling
  • 376 Views
  • 1 replies
  • 0 likes

Using my phone

Going to Spain for a week. Will I get charged extra if I use my phone?

Stevieg by Fledgling
  • 565 Views
  • 2 replies
  • 0 likes

NOT RECEIVING OTP SMS ABROAD

Hi Does anyone have any advice , when I sign up for website registration abroad eg to buy coach tickets when the OTP is sent I never receive it , have tried all variations +44 laving the 0 off , adding the zero , nothing comes through. I have tried s...

Howler11 by Fledgling
  • 1767 Views
  • 9 replies
  • 0 likes

Best solution eSIM - out of hours request - workaround

We are all aware that if you request an eSIM out of hours there is a bug that stops you receiving the email with the QR code.Was having a play around in my account and went in to the activate SIM card option on the line, lo and behold the QR code and...

MZone by Maestro
  • 1043 Views
  • 3 replies
  • 1 likes

Inexplicable data usage abroad

I’ve found a number of posts about this issue last year but none recent, I saw that moderators were investigating and wondered if I could get any help before I go to the ombudsman as three refuse to take any responsibility. I’m mid way through a 2 we...

Snoodle by Fledgling
  • 805 Views
  • 4 replies
  • 0 likes
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