Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

CAN I USE 5G HUB ABROAD

Data Pack Stuck on Pending

I bought the £35 Data Pack today but it's just stuck on pending? I checked with my bank and there's nothing pending there but also no money was taken? Not sure what to do as I need it ASAP. It won't let me buy another either.

Best solution Go Roam Around The World Extra

Will it be free to receive incoming calls and texts in Go Roam Around The World Extra destinations when these services become available from 26 June ?

5G Rollout

Does anyone know where i can find Three’s 5G Roll out Schedule for 2024 / 25 ?? I imagine this information has to be made publicly available, ?

New mast but loss of service on Three and EE...?

Hi.I use a Three SIM in a Huawei 5G router for my internet. I have an outside, multidirectional antenna. I've been using this set-up for two years and have only ever got 4G+ speeds of around 50mbps. I got 5G 300mbps for a few days last year when ther...

Calls

Whenever I try and ring anyone it just says radio and doesn’t ring through. I have recently come back from Europe and hasn’t worked since I returned

Fraud

A few days ago my phone stopped working I thought it was a network issue but three reported everything is working. I suspected something was not right and moments later I was out 12.92 I informed the bank and three. this network provider was so usele...

Eu data passport not working

My son in Germany and I bought 14 day pass and he can’t get it to work. On my account shows passport but says not activated but according to rep today it’s all there and working. But my sone still can’t use it and it still showing as not activated. h...

WhatsApp app connection issue. Cannot connect voice calls and unable to download media files.

WhatsApp app connection issue. Cannot connect voice calls and unable to download media files and messages. WhatsApp works normal in mobile network 5g data and other Wifi networks.

Number not Transfered

My previous number hasn't transferred over yet.PAC code supplied from ID Mobile, then had a text from 3 saying "they had arranged for my number to be switched from my old network. On 20 / 05 / 2024 your current three number will change to my previous...