Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

DanniD by Community Support Team
  • 25346 Views
  • 973 replies
  • 2 likes

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 11729 Views
  • 19 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3916 Views
  • 2 replies
  • 3 likes

Best solution 4G often claims to be on but doesnt work

As the title says really. I find very often my phone shows as connected to 4G but when you try to use anything on the Internet (browsers, apps, speed tests etc) they just don't work. I first noticed this at my work where coverage seems to come in and...

Best solution Three mobile offer

Been given a text and now an email allegedly from Three about the offer of a new Moto g mobile as the old 2G network is shutting down is this a genuine offer from Three??

Network problem

Hii, it’s Nawab and i lives in windsor street,L8 *** The internet speed is not good in this area. It takes ages to play youtube or other streaming apps. Some time it seems, i am wasting money for the plan if I can’t use it. I would likt to request yo...

Unable to send SMS

Hi, I was late paying my bill and I was cut off, since being connected again (paid my bill and been connected again for 2 days) I have been unable to send SMS messages to anyone. I get the red exclamation mark and an option to try again but it doesn’...

Broadband

my Three Broadband number is 07********* We applied for Three Home Internet at the Maidstone branch about 8 months ago. They said to try it for a month, and if you are not satisfied, return it. At the end of a month we returned it, we don't use THREE...

Number port hasn’t happened after 48 hours !

Number port hasn’t happened after 48 hours and theres no one available on live chat and phone number just wont let me speak to anyone how can i get help with this??

ODC by Fledgling
  • 384 Views
  • 1 replies
  • 0 likes

5g WiFi

So I am moving area pretty soon and three online are saying my area hasn’t got broadband at the moment surely they can’t make me pay for internet or service that I am not getting it not my fault that area isn’t serviced with broadband for three 

Network issues

Why i can't use my mobile data and i have an allowance of 75GB and im using roaming.   

Screenshot_2024-08-07-23-17-49-476_com.hutchison3g.planet3.jpg IMG_20240808_040443.jpg
Mhaui by Fledgling
  • 354 Views
  • 1 replies
  • 0 likes

Account

I have received a bill for an account that was cancelled in June 2024. Please check the deatils at your end.

Jenny1 by Fledgling
  • 561 Views
  • 3 replies
  • 0 likes
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