Hi,
I suddenly lost internet access on mobile. I have tried everything including a full factory reset.
I even tried the sim in 2 other phones & got the same problem. I contacted 3 via chat & they sent a new sim. This worked for about 2 days then it stopped again. I was on chat with 3 last night for over 2 hours trying every solution they had. Nothing worked.
I have 2 bars of 5G showing on my mobile but still have no internet access. I asked if there was a block my account even though I haven't missed a bill payment. They say there is nothing showing on my account, so everything should work.
The tech help has given up & passed it on for further help. I was told it might be up to 7 days before 3 gets back to me.
Anyone else had this problem & how was it fixed?
