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No calls, but no explanation

Jiri
New member

Hi, I just have tablet with three. There is no issue. But my gf she is with three and there is more issues... for example when she wanted to top up the credit (in co- op she bought the voucher) of course she paid first, then she received the receipt with wrong number of digits numbers. (2missing) So she couldn't top up. It's happened evening. She have to wait till morning for customer service,then they fixed it. This happened twice!! So evening and all night she couldn't call or message - but service was paid!

  • And now I can see she was right many many times when she said no call from me. (I did not believe her) Or she tried to call and it was no possible. But never for that long how is today. THIS IS VERY FRUSTRATING. I'm sitting next to her, calling her BUT her phone is not ringing! I know what is going on, but if somebody else is calling to her it's look like she is not picking up the phone! She can't call back, because she doesn't know who was calling to her. Very very bad situation. Just imagine - work call of friends call... and you don't answer the call and then you don't call back for missing call. Very disrespect situation.
  • You should let your customers know  what is going on and not just them, but all mobile phone users in UK !!! Because I think many people got into a difficult situation.
  • Issues can happen, but it would be good to explain everything.
1 REPLY 1
Furbs13
New member

I’m have the same issue. I can’t make or receive normal calls but if I’m called on other platforms (Facebook/what’s app) they work. It’s only when they try and normal call.