No internet connection on Mobile data

[SOndercin]

Hey, I’ve been having this issue for the past 2 weeks ever since coming back from a holiday abroad, internet worked completely fine before the holiday. Mobile roaming is on and connected I can see the 4G/5G symbol on the top of the screen (I’m on a iPhone). I’ve tried literally everything to fix this and don’t know how to proceed. I’ll list the attempted fixes here: 1. Phone ON/OFF. 2. Airplane mode ON/OFF. 3. A full Network settings reset 4. Factory reset the phone. 5. Called 3 about the issue and got sent a new simcard which didn’t solve the issue. Any advice would be appreciated.

[Sohail36]

Mobile date used to work perfectly at a site I work at OPMobiliy Warrington ****** and for two weeks it’s stopped working indoors. How can it stop working when it worked for over 4 years prior?  I’m done with Three mobile, never going to upgrade again. 

[Khan]

Three in Sunderland is totally down. Damed network. Regret to convert to three

[PeteG]

Hello.

Welcome to Three Community.

That's not so great. You can check to see if there's a known issue in the area on the service status page. If not, you can report the issue by popping through to the support team who can look into it further for you. 

Pete.

[r11169495nurbek]

Internet doesn’t work 

[JadeF]

Hey @r11169495nurbek 

Welcome to the Three Community page. 

I'm sorry to hear you've had problems with your connection. Have you checked out our Network Status Checker? This should show any reported issues or work going on in the area that may have been causing this.

If you're still having issues, I'd recommend getting back in contact with our Support team and raising a complaint to have the issues further investigated. 

Thanks, Jade

[Crap]

I’m having same problem… haven’t returned from anywhere 🤷‍♀️ called Three 5 times still nothing. Had no WiFi for 5 days and very rarely get internet connection. Was told it’s because there’s a lot of people using it 😂 They must of signed an awful lot of people up in the last 5 days because it was fine if slow before that, or it might be my SIM card or could be a problem in the area or there’s a problem with my phone Hmmmm come on three, I’ve been with you donkeys years and it’s never been this bad. On the plus side they did offer to reimburse me £3.49 for the inconvenience 😂😂

[KateS]

Hey there,

I'm sorry to hear you've had problems with your connection. Have you checked out our Network Status Checker? This should show any reported issues or work going on in the area that may have been causing this.

If you're still having issues, I'd recommend getting back in contact with our Support team and raising a complaint to have the issues further investigated. 

Thanks,

Kate

[cottrell]

Nothing works. Three network is totally down for me.

[KateS]

Hey @cottrell,

I'm sorry to hear this.

Could you give me a bit more information on the issues you're experiencing, please?

Have you also recently returned home from abroad? Are you having issues with data, or with all allowances such as calls and texts?

Have you checked out our Network Status Checker for any reported issues or work taking place in your area that may be impacting you?

The more information you can supply, the better I'll be able to support.

Thanks,

Kate