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No internet connection on mobile data

OfficeOne
Fledgling

on ‎08-01-2022 10:55 AM

on ‎08-01-2022 10:55 AM

Hi, I have enough data, but have no internet connection on mobile data. I am on 4g. I have checked but there are no network issues where I am. I have turned airplane mode on and off, shut down and restarted my phone, but no luck. 

3 Live Chat is not available and so I rang 3, but have been on hold for a long time. No messages to say you are X in the queue, just all quiet. I have tried ringing twice. 

Does anyone have any suggestions what I can do please?

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2 REPLIES 2
StephR
Employee
Employee

on ‎08-01-2022 12:21 PM

on ‎08-01-2022 12:21 PM

Hey OfficeOne, welcome to Three Community.

We’re aware a technical issue impacted calls and data for some customers this morning, 1 August 2022. I'm sorry you've been caught up in that, and that you've not been able to speak to our customer service team yet. Thanks for trying all those troubleshooting steps though.

This issue has now been resolved, and resetting your network settings should get you connected again. Let us know what model of phone you're using if you need a hand finding that setting, or if you're still having trouble connecting.

StephR

 


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SimonQuaker77
Fledgling

on ‎05-28-2023 08:18 PM

on ‎05-28-2023 08:18 PM

I can never get a good signal and in my flat I cannot get any it rare when I have. My mobile phone won’t connect to the free Wi-Fi.

 I pay £84 a month for my mobile phone plus 2 more devices that is another £30.58. I am very unhappy with it and would like to have my services working flawlessly considering the £144.58 a month I pay. I pay all my bills (occasionally late by no more than a week) I should be returned the courtesy for my loyalty.

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