Not receiving any SMS after porting in

[leroylim]

Hi everyone. I ported my number from Lycamobile today - all seems ok but I can now not receive any security verification texts which means apps like WhatsApp, online banking etc. aren't working. I have tried resetting my network settings to no avail.

I have also tried asking a contact to send SMS to me, but I am not receiving them too.

So far I am able to receive calls and make calls to local numbers fine and mobile data is working fine too.

It seems like another member had this issue too - https://community.three.co.uk/t5/Network/Not-receiving-security-texts-following-port/m-p/5202 and @PeteG helped out in this issue.

[Anonymous]

For me this wouldn’t inspire any confidence in the issue being resolved anytime soon. No one seems to take ownership of the issue just random prioritisation promises. 
I wish you well.

[JohnD]

Hey @leroylim 

Sorry to hear that your issue is still ongoing. 

If you've spoken with the Social team and Rhiannon has been in contact, I can assure you, the issue will be escalated fully. 

I appreciate that it can feel like there isn't much happening, however, this will be actively followed up and if she's advised that she will be in contact today, you should receive an email soon. 

Thanks

John D