- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 07-21-2024 04:15 PM
I'm trying to change my number in my iPhone after porting my old number to Three. However it will not let me save it and has the original sim number saved.
I have turned off imessage and facetime and re-started many times. I have even tried putting sim in old phone and the correct number shows up in that one, and changed and saved it, but as soon as I put it in the new phone it reverts back to the mobile number that the SIM came with.
Can anyone help me on what I need to do to get this changed.
Solved! Go to Solution.
on 07-21-2024 05:49 PM
Hello.
I'm not sure if it's the same issue you're having, but another user mentioned something similar, and a solution was posted that resolved his issue. It might be worth checking that out.
https://community.three.co.uk/t5/Network/Split-CLI-on-Porting-number/m-p/33427#M6906
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
07-21-2024 07:57 PM - edited 07-21-2024 08:01 PM
Switch off iMessage and FaceTime. Goto the number and change remembering to put it in the format +44 7*** ****** then press save. It should hold. Then you can toggle iMessage and FaceTime on again.
on 07-22-2024 09:43 AM
I have already tried this as a fix but didn't work either. The reset network option seems to have work as suggested above. Thank you for your help
on 07-22-2024 05:51 PM
Does this reset option delete everything on your phone? I’m having the same problem and nothing has worked but sceptical to reset as I don’t want my phone to be wiped. Thank you!
on 07-23-2024 11:10 AM
Hi @Liz3,
Resetting the Network settings isn't quite as drastic as a factory reset, so you won't lose any saved contacts, apps, downloads etc. It does delete your saved Wi-Fi networks and passwords though, but hopefully that's just a minor inconvenience for you.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 07-21-2024 05:49 PM
Hello.
I'm not sure if it's the same issue you're having, but another user mentioned something similar, and a solution was posted that resolved his issue. It might be worth checking that out.
https://community.three.co.uk/t5/Network/Split-CLI-on-Porting-number/m-p/33427#M6906
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
08-30-2024 11:53 AM - edited 08-30-2024 11:54 AM
https://community.three.co.uk/t5/Network/Split-CLI-on-Porting-number/m-p/33427#M6906
Perfect - the solution here works - do exactly what it says! Thanks PeteG
on 07-22-2024 09:43 AM
The network re-set worked - thank you for your help.
on 07-21-2024 05:12 PM
It's also sa bying that the number i have ported must have a SIM associated to be used for message and facetime
on 07-21-2024 04:41 PM
Go into your Apple ID and delete the old number.