Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 8235 Views
  • 14 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3702 Views
  • 2 replies
  • 3 likes

Apple Watch eSim transfer

HiHas anyone managed an eSim swap between Apple Watches?My new Watch arrives this evening and I’m wondering if unpairing my old watch and plan will cause issues adding the eSim to my new Apple Watch.I know that the eSim issuing was a trial but I beli...

Jetsetuk by Fledgling
  • 1451 Views
  • 1 replies
  • 0 likes

5G Mast

Is there anyway to ask Three to look into installing a 5G mast locally. Im on the very edge of 5G coverage, would love some super speedy internet. Even 4G isn't the fastest here, until about 1am. 

Al87 by Fledgling
  • 1683 Views
  • 2 replies
  • 0 likes

Charged for roaming data I didn’t use

I landed in Morocco today at 19:07 with airplane mode on. I turned it off for 30 seconds so i could activate my eSIM but by 19:08 I got a text saying I’d been charged £5 for roaming. Then another text at 19:08 saying I’d been charged *another* £5. I ...

No service

My Daughter has moved into a new uni flat and has no service in or around the flat, is there anything we can do about it?

Joc69 by Fledgling
  • 1351 Views
  • 1 replies
  • 0 likes

Best solution Number transfer

I'm having a nightmare trying to transfer my number from a three pay as you go to a new contract.  I've tried 4 times and been given incorrect information twice.  I tried again yesterday and now my pay as you go (the number I wish to keep ) has gone ...

Batesy65 by Regular
  • 14291 Views
  • 13 replies
  • 0 likes

Not receiving security texts following port

Hi everyone. I ported my number from Vodafone today - all seems ok but I am now unable to receive any security verification texts which means a lot of the apps aren’t working (WhatsApp, online banking etc). From a quick google it looks as though this...

M

Have had nothing but problems with three network. Ordered a 4G plus device had problems would not let us watch anything on catch up and slow internet. Always go through to India when I phone and they don’t seem to be able to understand what I am sayi...

CFP by Fledgling
  • 1123 Views
  • 1 replies
  • 0 likes

New iPhone 14 nd esim card

I am going to receive the iPhone 14 Pro from the USA as a present . When will we be ble to have esim on Three mobile? At the moment I am on Three Mobile but thinking to leave due to that.

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