Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34451 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11977 Views
  • 2 replies
  • 4 likes

Deactivate voicemail

Hi,I’ve had many phone providers over the years but i can’t believe its impossible to deactivate boicemail with 3.I did the online chat recently and was tokd it would be deactivated, i even got a confirmation message the following day. But its still ...

Question about porting problems

Hello,I moved to Three recently and on Dec 11 my number was supposed to port. Something happened and I could then only make phone calls. If anyone rings me a message says "this number is not valid". Texts cannot be sent or received.Initially I was to...

News on whether the 200mb per month reward SIM is coming back?

As of Monday for me, my 200mb Data Reward free monthly data allowance stopped working when I was told to re-register. This was supposed to be continuing "for life" to existing members. A thread was made here two months ago but there seemed no update ...

Winky by Fledgling
  • 9169 Views
  • 12 replies
  • 3 likes

WHAT IS EATING UP MY CREDIT

Hi......70 years old pensioner going off my head with my recurring 3 problem. On PAYG, top up £5 every few months...dont spend my credit much as use free wifi, free Whatsapp, make very few to none calls or texts. After again complaining to 3 about my...

IPv6

I have been wanting to use IPv6 for years now, ever since it was being trialled on Three, but the last time I asked about it from the high level Technical Team I was told that the masts in my area do not support it and I would have to wait until they...

Anonymous by Not applicable
  • 2159 Views
  • 1 replies
  • 2 likes

Go roam activates automatically without any chargeable event.

Hi,So I am using my phone abroad in one the Go Roam Around the World destinations.Every time I turn my phone on which is usually once a month I am getting charged the 5 pound a day fee ?BUT I am making no chargeable event ? Im using a eSim with iphon...

Moved from Sky Mobile - Not receiving OTP's from banks

Hello,My father in law has recently switched from Sky Mobile to Three and owns a Samsung Galaxy S23 Ultra. He has tried to verify a Santander card and tried to receive a text message for Chase Bank UK to set up his app. The verification codes he requ...