Ofcom text to switch - PAC code

[Empiboy]

Ofcom 'Text to Switch' doesn't work for THREE customers how are they getting away with it? Website says log onto your account and go to 'More Actions' and they have removed the 'Leave Three' option! 

[JonathanB]

Hi @Empiboy,

You can find more info on how to request your PAC on our More information about leaving Three page. I've just tested this and generated a PAC. Can you walk me through the process you're following, or any errors you're encountering?

You should be able to Text 65075 with PACDDMMYYYY (with DDMMYYYY representing your Date of Birth as registered on your account).

On My3 check out the "Manage your plan" option in the screenshot you shared, you should find the leave option there.

Thanks,
Jonathan

[Empiboy]

I haven't got my date of birth wrong and the text from Three says PACDDMMYY. I have just tried PACDDMMYYYY as you stated and same 'weren't able to verify'. 'Manage your plan' as below does not give a leave option. So only option is to contact Three which is what Ofcom says you shouldn't have to do 

[Empiboy]

Anyone else having same issue I'd report it to Ofcom

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