05-20-2024 01:30 PM - edited 05-22-2024 02:08 PM
Update 22/05/2024
Hi everyone,
We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.
For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.
If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.
If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.
Hi everyone,
We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime.
Thanks,
Jonathan
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on 05-19-2024 08:35 PM
I have also an auto-renew (12GB datapack) on my pay as you go sim. It includes unlimited calls and messages. My plan renewed today and my call and message allowances are gone. Anyone can recommend another company that does things better? My experience with Three has been somewhat awful for the past few months. Frustrated...
on 05-19-2024 08:57 PM
exactly the same issue. on unlimited PAYG plan. can still text and receive calls but no voice allowance. Says 0% left expires Jan 2222. The support did say it would be fixed by end of today but doing as of yet. I have been without the ability to make voice call now for may hours when i really needed to.
on 05-19-2024 09:12 PM
I have exactly the same issue, very frustrating!
on 05-19-2024 09:40 PM
I’m having the exact same issue as well 😞
on 05-20-2024 07:59 AM
Same as me too!
on 05-20-2024 08:51 AM
Same here too for calls and texts 2nd Jan 2222
on 05-20-2024 11:47 AM
Me too, just spent £10 on a top up as I needed to call the Doctor. Live chat not available, why not?
on 05-20-2024 12:05 PM
Same issue at my end!
on 05-20-2024 09:09 AM
Messages still unavailable today til late evening I have called 3 this morning as I need my phone for work,to be told issue wasn't found til late evening so will not be fixed til late evening today. I did state it started by lunchtime and they were just lazy. Or their technicians are not qualified!!!!
on 05-20-2024 10:27 AM
I have the same problem, also unable to make any phone calls, 2 of my family members are also affected. I contacted Three yesterday at 3pm and they said they were aware and would be fixing it soon, today still not fixed. Not good enough.
