Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

MTU error on 5g broadband with Xbox

I’ve seen a few posts about MTU errors on Xbox when using three 5g broadband but has anyone got a solution for this yet? The MTU showing on my Xbox is 1360 but when I look into the router settings, the MTU is 1500. Thanks

Number Porting Issues - Don't Receive Calls or SMS

So it seems that I have got the same split port issue as a lot of people recently, which I could just about able to deal with while it was being fixed. I can make calls and send sms, but do not receive them since porting from a three personal account...

data-pack cannot be purchased

it is still not possible to buy a package on the new pay as you go card. Can you please solve this problem? This has been going on for over 2 months now!!!

Switching from another another network to three

How do I switch from another network to three?

Hi

Hi its tell me to re register but it is telling me that my email is not correct

Proof of usage and barring

Hello - my phone was stolen on 17th January and on the 18th January I contacted 3 to have the handset barred and request proof of usage and barring to complete my insurance claim. I was told it could take up to 5 working days to receive this and havi...

network coverage

i can send and receive calls and sent text via via 3G but not 4G. unless you boost the 4G signal i will get nothing. also turning off the mobile bands is bad for the environment. every body will have to get a new phone

DE24

Hello. Please I can make a call with my three sim. And there is no network bars showing on it. How can I do to resolve this pls

Coverage got worse

I have iPhone 15 Pro. 4G Signal has always been great at work (CB23 8SL), until 2 or 3 months ago, now calls are terrible, one way audio most of the time, data is abysmal too. As a telco field engineer, I’d suggest either there’s too many subscribers...

Hi there my phone been blocked throwing 3 network

Hi there, I had a phone call today regarding to one of my sim two weeks ago I had reported that this no been lost and I asked for a replacement sim and once we tried to put the sim back it wasn’t showing the network bar we tried a lot to find out t...