Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15339 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5762 Views
  • 2 replies
  • 3 likes

Mifi 4g router terrible coverage?

I've got a mini 4g router as I work  away from home  a lot and I can only get reasonable (not good) connection in one area and I travel throughout the UK,  what can I do?

Jim64 by Fledgling
  • 700 Views
  • 1 replies
  • 0 likes

Data finishing

I am experiencing a bad connection always use a Wifi when I am at home I only use data for some time when I am outside but still my data keeps finishing. Even the connection is too bad which is making me sick.   Also my plan is the value one, and I a...

Best solution 3G to Top-Up. No 3G Web Access.

Just topped up and selected a 10GB Allowance for Internet Access via 3g Network with my phone,  But, cannot access the web.  Error Code 720.

Kirky1 by Regular
  • 2607 Views
  • 6 replies
  • 0 likes

International Block

I have a very old contract with three, 20 years, and an advisor confirmed I have a block on my phone preventing me from using it abroad. Before he could fix the issue we were disconnected and every advisor I’ve spoken to since has said that it will w...

Rubbish coverage

Awful coverage. I should never have switched from O2.

Deets by Fledgling
  • 1672 Views
  • 4 replies
  • 0 likes

abysmal coverage

I live in SP10 area, I use Galaxy Flip 5 phone. Signed the contract with 3 in September last year and to be honest September can't come soon enough so I can change provider. The whole time I'm with 3 all I get indoors is 1 or 0 bars. Home, work, shop...

dasBOT by Fledgling
  • 1519 Views
  • 4 replies
  • 0 likes

Understanding my bill

Hello hope everyone's doing okay, I need a little help understanding what the hell is going on. I pay my bills with three on time, always, I have a sim plan for my home broadband and phone, so why is it whenever I pay I still get a text telling me my...