Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

PAYG Can’t use Service

I topped up PAYG sim and bought at 30day unlimited mins and text with 10gb data on October 29th.It’s been a month and I still haven’t been able to use my package. During this time I have contacted 3 numerous times, they’ve tried reactivating the pack...

5G in Arbroath

I noticed a new mast has been installed in Arbroath. During installation, the 4G was not working. Whenever engineers have been working on the mast over the past few weeks 4G kept disappearing. There was some brief 5G signals when they were working on...

My sim was deactivated somebody called me today. Of course it will deactivated because you've taken

My sim was deactivated somebody called me today. Of course it will deactivated because you've taken out the signal. I only used about 500mb of my planned 24gb for 24months. How pathetic to say that you cannot do anything? of course you could do somet...

Can only receive calls from three mobiles after port

I’ve recently ported a number to three from sky, the port was successful and the number transferred however I can’t receive calls from any other network only Three mobiles. customer services have been no help and sky have said it’s not there issue! I...

5g frequency

Hi thereIs your 5g mobile network using the same frequency as your 5g home broadband? I'm asking because 5g coverage on my phone whilst at home is just great but when I am trying to order 5g home broadband only option for mine address is 4g

Cannot receive SMS after porting number to Three

Cannot create an account with Three and cannot receive SMS or calls, tried speaking to the so-called support on chat and after 2 hours gave up.Whenever I call my number from another phone I just get my old voicemail from my old provider.Received a te...

Three network dropping Teams and Facetime in South Ealing

The 3 network has become very unreliable in South Ealing - W5 5RF The signal on my roof mounted home router is good - it has line of site to 3's mast and with very good signal quality scores for 5G - download speeds in the 400-600 Mbps range In the l...

5G MAST build Tf4 3lf

@JonathanB Can you look for information about this mast site Tf4 3lf As the mast build has been aprior approval granted by telford & wrekin Council just waiting for it to be built. It was approved June 19th.

New 5G mast still not activated

Hi a new three 5g mast appeared locally by me about 6 months ago .Can anybody tell me when it's going to be activated please ?

Was anyone else forced to 'downgrade' their contract last year?

I was on the same pay-montly contract with Three for years; then, last year, I was forced to change my contract and downgrade. With threats of quadrupling the price automatically if I didn't choose a downgrade.The tiny print and lack of transparency ...