PAYG calling, texting, and allowance issues

[JonathanB]

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

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Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan

[Rvalen8992]

Hi, my data add on is showing incorrect allowance for minutes. 

I’ve got the 40gb auto renew data pack and the data remaining says 86% which is correct, texts show as unlimited but the minutes show as zero when it should be unlimited. 

I can no longer call out as the credit balance I did have has been used as I was not aware of an issue with my minutes remaining. Can anyone help sort this out ?

[LONETK]

Hey there!

I`ve had 2 payg mobile sims in the UK for me and my wife from probably August last year.

The £10 a month for each one is automated to be taken from the bank and we`ve never had any trouble but today she went to make a call and it said balance too low.

I said it`s probably an error and that she could use mine. 

The call went through but it used my credit balance that I`d had on there since I started the sims maybe 8 or 9 months ago.

The plans are £10 a month and get 10gb internet, unlimited voice and unlimited texts but for some reason both phone apps are saying voice allowance is zero minutes of zero minutes and expired on 1st of January 2022.

This is very strange as the auto top up was only last week.

Hopefully it`s just a bug and is sorted soon.

Thanks.

[talitadalle2207]

Same here, exactly same description as everyone else 

[LONETK]

Hopefully this is sorted soon. 

Not being able to make calls for a whole day is a huge pain.

[Bexonlegsboo77]

As with others this has happened to me. Does anyone from 3 man these messages? Do we know if this is a bug or some new clause to the price plan? If so I might have to move to another provider 😓

[LONETK]

I got this from their twitter support:-

Hey Terry - we're aware some customers are having issues with calls/texts at the moment - our team are working hard to get things sorted ASAP and this is a known issue. Sorry for the inconvenience in the meantime, and thanks for your patience. -Michael

[Czarodziej87]

Have exacly same problem started yesterday my plan ends in 2 weeks 

[LONETK]

Mine is still this way after almost a full day. Can you fix this Three?

I sort of need my phone 🤷‍♂️ 

[Jacktoon27]

Mine is the same, its still like this now

[Maclaren2000]

I had exactly the same too today