Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Poor network coverage

I’m constantly dealing with poor connection there seems to be constant work going on when I type in is my area affected a good 80 percentage it is I get a small discount only now & then & that’s after iv brought it up I was nearly scammed because 3 n...

IP cameras not working on local network

HiIm trying to view my local IP cameras using a Huawei H112-370 router with three simcard on my iphone using the IVMS-4500 app but they wont connect.As soon as im on a external network they work fine using a DDNS server, can anyone help please?

SOS code whilst abroad.

Currently away in the US and my phone won’t allow me to access any form of roaming or connect to a network to make any calls. I need to be able to use my phone whilst out here over the holidays is there any way to fix this issue?

Can’t receive calls

Hello,On 01 of December I transferred my number to three. All good for few weeks, then after 14 of December I can’t receive phone calls and no one can help methank you

Appalling service with Three mobile for over a year.

I have had appalling service with Three mobile for over a year.Automated text messages, such as those containing one-time passcodes (OTPs), for example, from a bank or any kind of online account featuring two-factor authentication, including those fr...

Cancellation period

I've been with 3 for many years. My previous contract had expired and on 8th December I took out another contract with 3 which initially appeared to be a good deal. However after reading the small print I was unhappy with the roaming charges and deci...

5g mast activation

Any idea how long it takes for a 5g mast to get to be activated it got put nearly 2 months ago

UK calls to other mobiles going straight to voicemail

I've been having persistent problems calling one particular mobile phone: rather than ringing, my call goes straight to voicemail, even when the two phones are in the same room. I've just had the problem with calls to another phone, from both my phon...

Deceptive Practices and Prolonged Network Issues

I hope this post finds you well. I'm reaching out to share my frustrating experience with ongoing network issues and to shed light on what seems to be a pattern of inconsistent information from the support team.Over the past months, I've interacted ...

Best solution Transferring a number to a new three contract

Here's the situation...My contract is up for renewal, but Three can't offer a competitive contract with the phone, data and contract length I want (unfortunately not even close).Instead, I've found a third party vendor that offers a significantly bet...