Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

VPN not connecting

since last night I can't connect to my works VPN or use teams, outlook etc. internet connects on other devices but VPN just times out. Have same issue on my 3 4g SIM and few other coworkers have the same problem with their 3 broadband/SIM.

having issue with ZTE mc888

Hello friendsI have 5g home broadband ZTE mc888 and it disconnect a lot and most of the time is 4g+ is there any chances that three change my modem to new model or I have to deal with it for 20 month remain contract

MTU error on 5g broadband with Xbox

I’ve seen a few posts about MTU errors on Xbox when using three 5g broadband but has anyone got a solution for this yet? The MTU showing on my Xbox is 1360 but when I look into the router settings, the MTU is 1500. Thanks

Number Porting Issues - Don't Receive Calls or SMS

So it seems that I have got the same split port issue as a lot of people recently, which I could just about able to deal with while it was being fixed. I can make calls and send sms, but do not receive them since porting from a three personal account...

data-pack cannot be purchased

it is still not possible to buy a package on the new pay as you go card. Can you please solve this problem? This has been going on for over 2 months now!!!

Switching from another another network to three

How do I switch from another network to three?

Hi

Hi its tell me to re register but it is telling me that my email is not correct

Proof of usage and barring

Hello - my phone was stolen on 17th January and on the 18th January I contacted 3 to have the handset barred and request proof of usage and barring to complete my insurance claim. I was told it could take up to 5 working days to receive this and havi...

network coverage

i can send and receive calls and sent text via via 3G but not 4G. unless you boost the 4G signal i will get nothing. also turning off the mobile bands is bad for the environment. every body will have to get a new phone

DE24

Hello. Please I can make a call with my three sim. And there is no network bars showing on it. How can I do to resolve this pls