PAYG calling, texting, and allowance issues

[JonathanB]

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

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Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan

[Antonios]

I have exactly the same problem! What's wrong with it? I check online and I have unlimited calls but I can't use them. I topped up my account and it uses the balance instead of my free calls! This is a reason to go back to O2 as I need my phone for business as well. Very disappointed with your customer service! It looks like customer service is not exist 😞

[Marleypereira]

I’ve had my 3 SIM card (pay as you go) for a couple of years now and it’s suddenly not working and I have no clue why? I’ve topped up but it won’t allow me to use 4G or make calls anymore. Please help!!

[Anonymous]

Have you tried starting a live chat with customer service? If necessary try and use WiFi.

[Raberto]

Sadly, a complete failure of the Three PAYG network has been ongoing for the last three days. So far, Three have  failed to provide any information of what the fault is or how long it is likely to last.

[jack_bean123]

just contacted them 28,000 people experiencing this problem

[jack_bean123]

mine worked for 1 hour on monday evening

was told yesterday 11am would work within 2-4 hour. 24 hours later..........

[ciarablack]

Yes, I did a couple of years ago. I moved back to EE just this morning. 

[fedupwith3]

This is a question to anyone having issues currently with their 3 PAYG line, did you ever port your number from EE or any other network?

If yes please share so we can see if there is a common thread running through customers with issues currently

[ssss]

I got my PAC from 3 yesterday, tried to port it to EE earlier this morning but EE's webpage says the PAC is invalid. 

[ciarablack]

I called them on 150 from an EE sim and the had it completed in less than 24 hours