Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
How can I activate my data
HiSo i recently had a charge for out of allowance call from my mobile. However, i didn't recognise the number so queried the charge. The call was made to Morroco but i don't know anyone in Morocco. I was just told it must have been a friend or family...
My current 24-month contract is ending and I want to switch to Three's PAYG as bizarrely, it offers the best deal if you frequently travel abroad. I got a free SIM and was all ready to switch my number, but was told via webchat that they don't suppor...
Is anyone else around Pembrokeshire having issues with their coverage? I barely have any signal, it's always on H+ never finds 4g or even 3g, internet keeps dropping every 5 minutes, can't make calls because it keeps cutting me off! I don't want to b...
Hi, bear with me on this as might be a bit long winded.Took out a new contract in May 23 but did not bring my old number across at that time as still had 3 months left to go on my EE contract.Requested a PAC code from EE last month and last week I di...
Hi, I live in the north east and been honest the coverage with three around here is spot on. Never had an issue. I’ve just got a new job that requires me to take trips to London frequently, I was there all last week. The coverage on three was terribl...
Ever since I changed over to the Three network, I've not been able to receive One Time Passcodes (OTPs) from my bank (Santander). I've contacted the bank who have verified my phone number, and that the messages are being sent, I've contacted Three wh...
Needed to move to an esim so I went into the 3 store in Southampton and they told me that even though I was a current 3 customer that I needed a PAC code to transfer from a physical sim to an esim. I did this, the new esim arrived and I could not rev...
Woke up this morning to a network outage. Or rather "planned maintenance" on the mast. I am told I will have no signal for 72 hours. The same thing happened a few weeks ago. Surely it would be good business practice to send an sms to affected custome...
