05-20-2024 01:30 PM - edited 05-22-2024 02:08 PM
Update 22/05/2024
Hi everyone,
We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.
For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.
If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.
If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.
Hi everyone,
We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime.
Thanks,
Jonathan
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on 05-19-2024 09:12 PM
I have exactly the same issue, very frustrating!
on 05-19-2024 08:57 PM
exactly the same issue. on unlimited PAYG plan. can still text and receive calls but no voice allowance. Says 0% left expires Jan 2222. The support did say it would be fixed by end of today but doing as of yet. I have been without the ability to make voice call now for may hours when i really needed to.
on 05-19-2024 08:35 PM
I have also an auto-renew (12GB datapack) on my pay as you go sim. It includes unlimited calls and messages. My plan renewed today and my call and message allowances are gone. Anyone can recommend another company that does things better? My experience with Three has been somewhat awful for the past few months. Frustrated...
on 05-19-2024 07:36 PM
I have the same problem, so do both my children, managed to live chat and they just said they are aware of the issue 😕
on 05-19-2024 07:33 PM
Same here. Showing 0 minutes left on a 10GB auto renew Pay as you Go plan
on 05-19-2024 07:10 PM
Live chat is supposed to be available till 8pm on Sundays but they seem to have left for the day.
on 05-19-2024 07:07 PM
I am facing the same issue on Pay As You Go
on 05-19-2024 05:23 PM
Same has happened to me
on 05-19-2024 04:40 PM
on 05-19-2024 04:13 PM
I've got the same issue. My voice allowance has suddenly changed to 0 minutes left of 0 minutes, and it's showing that this expires on 1 Jan 2222. I'm on Pay as you Go with unlimited texts and minutes.
