PAYG calling, texting, and allowance issues

[JonathanB]

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

---

Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan

[Nadiamatt]

I am currently unable to make calls or send text messages but I have allowance remaining. Help!!

[Raberto]

 Any idea what this means when I try to buy a data pack ?

[fedupwith3]

All I'll say is Good luck to Vodafone with their upcoming merger with Three!

Those guys don't know what trouble they are getting into!!!!

[Elke]

I am in Europe my pay as you go plan includes unlimited calls while roaming here. But I can’t make any calls, an automated voice always tells me that my account balance is too low. Also the balance on my account was used up by paying for calls that are included in my plan. I tried to get a life chat but no one was available. I had no luck either trying to call Three on 444.

[fedupwith3]

Welcome to the club

[Raberto]

UPDATE...I now got a working Data Pack after 4 days. Hope all PAYG customers are back online too.

[fedupwith3]

No, calls and texts still  not working, I hope for you it is and that you arent just using your credit up without knowing

[fedupwith3]

Not a word from Three since Monday about the issue although nothing been fixed yet, Absolute Scandal!

[Alsorted]

how can i get refund for £10 bundle i didnt need and not going to use 

[ciarablack]

I was told this morning to contact customer service again in 1-5 days