PAYG calling, texting, and allowance issues

[JonathanB]

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

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Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan

[Maceuk]

I just received a text to say your topup has gone through, even though I did not top up and its working again for me. 

Data has renewal date of next month calls and text to the year Jan 2222, does that mean I'm now in a renewal contract until 2222? or free calls until 2222!

[TSum]

What's the update here please?

[Raberto]

My guess is that there is a hole in the database and Tech Support are looking into it. Don't hold your breath waiting for any info, I've been trying since Sunday 

[arham5siddiqui]

Much appreciated!

Please provide with an update ASAP, as I'm facing the same issue since today morning 21st May 2024, and now I had to top-up just to make an important call to someone, which was my only option! 

Looking forward to hearing from you!

[Ldnaka]

ETA for resolution?

[m3kuk]

I had to pay £10 to top up and use my phone to call the Doctors, when will you be refunding me?

[Alsorted]

i have just WASTED £10 on a top to try sort this and still the same can i get refund 

[Raberto]

Is there any update on a fix for this. I have no service since Sunday and no one has been in touch from Three to update affected customers. I will now need to go by a sim from someone else. Pity, I liked Three when it worked but lately it has been one problem after another 

[Maceuk]

Not been working since Sunday  morning, this is ridiculous. might be payg but we're still paying a monthly fee its not a top up account, its on auto renew.

[Icecreamvendor]

Same here 🙄, jolly inconvenient