Porting issues. No idea when can be resolved

[GRYB57]

My wife transferred from plusnet over 10 days ago. She is still unable to receive calls or texts through three. Spoken to customer services at leat 5 times and always told it will take another 48 hours. Not good enough. Both my son and I told her to move to 3, worst thing we ever do😤

[Barbarab6980]

I am in the same situation. I am going to cancel my contract as I am still in the cooling off period 

[Tintin606060]

Help please I’m in the same scenario 

[JonathanB]

Hi @GRYB57,

That's really disappointing to hear. I'll send you a PM to link you over to a support team that can help look into this further for her.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan