Proof of Barring

[kevanl2703]

My phone was recently stolen - I contacted Three via webchat on 1st November 2022 to request Proof of Barring for my insurance claim.  I was promised an email with the Proof of Barring within 72 hours.  I received nothing so I contacted Three again via webchat on 14th November 2022 - after providing the information again about the stolen device I was again promised Proof of Barring via email with 72 hours - I have screen shots of the webchat that show this very clearly.  More than 72 hours has elapsed and I have still received nothing.  I have all the other information I need to submit my insurance claim but the lack of Proof of Barring is preventing me from making the claim despite it having been promised to me twice.....

This is extremely disappointing as the rest of the service from Three has been excellent but a company is only as good as its weakest link and this is a very weak link

[JonathanB]

Hi @kevanl2703,

Welcome to the Three Community,

It's really disappointing to hear that you've made contact several times and not been able to obtain the proof document you've requested. I'll send a private message to your community account to direct you to further help.

To view your private messages, click on your avatar in the top right of any community page, then "messages".

Thanks,
JonathanB

[AmirH]

Hi ,

seems this is regular issue  has not been solved as I have been contacting three since I lost my phone to get proof of barring and usage . Still waiting and made me to contact them every day and explain everything from first ! That’s very Frustrating ! All I need is ready to get my new phone but three still wasting my time to give what I need! I believe there wants to make their customer to buy phone from them that apple! As they keep saying we need this time because you didn’t but the phone from us!There is no telephone number to contact and this chat box is… . Please please please help to find out how can I get them! I am thinking to leave there in future!