Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Google Family Link Not Connecting

Hi. Is anyone else having a problem with controlling their kid's phone using Three mobile data via the Google Family Link app>It works fine on WiFi but if I need to give my child additional time when she's out of the house it won't change any setting...

Best solution ERR_ADDRESS_UNREACHABLE

Hi,For a few weeks now I have been having issues accessing certain websites when on mobile data. I'm getting the error "ERR_ADDRESS_UNREACHABLE" or "ERR_TIMED_OUT". But the websites work fine when I use WiFi or VPN with mobile data. I tried to rese...

Beware of "maritime networks" that Three doesn't warn you about

Many ferry operators provide satellite-based mobile phone networks on board their ships. If you have data roaming enabled on your phone, it'll connect to these automatically, and you will then get charged at very high rates for any data your phone us...

Porting

Anyone able to helpmy number was supposed to transfer on the 12th September didn’t happen I’ve not been able to receive calls or messages since thenafter phoning twice a day and getting told the same thing that my information has been passed on to th...

Mast problems still!’

Still working on masts in PLYMOUTH PL2 area, nearly a year now what’s going on 3!!!!

Exchange my plane into data pack

I have done my recharge but can I convert my plan into data pack

Best solution App working on 3G but not 4G

I have an issue with one specific app, it seems to work on 3G and wifi but not 4G.On 3G and wifi the app works fine, on 4G the connection does not work. The app log reports that there is simply no connection to the destination, whether the target is ...

I wanted to say that 3 has worst internet ever. I needed more data for downloading some games. My primary network is O2. I had spare 3 simcard so I bought plan with 100gb (I needed about additional 60gb, my o2 was 150gb). So download of this 60gb too...

Services not back after payment

My services were cut off due to late payment of my bill. I have now payed it but my services are still restricted. I usually get a text to say either my services will be on within 2 hours or that they are in and to restart my phone. I have also rang ...

Roaming charges whilst data roaming turned off

I was on holiday in the US last month and had data roaming turned off before I even left the UK. At no point did I turn my data roaming on. Three texted me randomly at 3 points during my trip saying hello and welcome to the USA, outlining the costs a...