Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Voicemail

Hi,I would like to reactivate my voicemail. I called and had it deactivated last year but now I would like to get it working again. I called into three to get help with this but it still isn’t working. Any ideas how to get this working again?

Galaxy Watch 5 & 6 Smart Pairing Shambles!

I've spent literally over 12+ hours via wev chat but mostly phone in total trying to pair a Samsung galaxy watch 5 & 6 44mm lte to both my old but now "upgraded" account and a new "yourway" contract set up on Friday 11th August and with both accounts...

Incorrect roaming data limit texts

I did notice several other posts in here complaining about this issue; the replies mentioned the underlying issue had been solved last week - whereas I got a text today about having used up 80% of my monthly 12GB fair use data limit today. For refere...

Mobile data not working in Europe

Hi there, my mobile data does not work in Europe.

Unable to connect to any network abroad

I’ve been on holiday in Southern Cyprus since the 9th but have not been able to connect to any network on my iPhone 13 mini. My husband and sons are also on three but they’ve had no problem, just me. We switched off automatic network selection and tr...

proof of usage document

please provide the proof of usage as fast as possible. because insurence team is giving the less time.

Internet and signal on phone LOW

Had anyone else had absolutely ridiculous speeds on their phone?! It won’t even register on speed test sometimes as it was so low. My calls keeps dropping also and the internet is unusable most of the day. 3 have said it will be resolved in a months ...

Signal

I cant get phone signal in my home but it says I have full coverage. I have a Samsung S21. Could someone help please

Best solution Bringing Number to 3

I've just completed the form entering the PAC from my network - I filled the form correctly - checking several times and on the form it clearly says your non 3 number, the number you want to bring to 3 - again double checked this was correct. On the ...

Cannot view any bills

I have an iPhone 13 and have successfully registered my account on the new app. I cannot view any bills at all. There doesn’t seem a “view bill” tab anywhere. Is this a migration problem and will it correct itself eventually, or am I being silly and ...