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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5528 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3327 Views
  • 2 replies
  • 3 likes

Can't receive calls or messages

New to Three network from eeToday my number changed from the number given by Three to my previous number When someone tries to call me, they get a message to say number is not recognised, please check number and dial againChat option on Three website...

Screenshot_20230710-145323.png Screenshot_20230710-145344.png
ABC by Fledgling
  • 2294 Views
  • 5 replies
  • 0 likes

Three text notifications vs three app logistics

I'm currently in a go roam destination. I paid £10 to unlock my data for 7 days. I gave a 30gb pcm plan. The eu fair use limit is 12 gb. Three sent me a text saying I've reached my 12gb fair use limit but my three app is showing I haven't even used 9...

Angel1 by Fledgling
  • 1334 Views
  • 3 replies
  • 0 likes

Internet help

I have a s10+ last year in menorca my Internet didn't work at all what do I have to do to get Internet while abroad

Congestion in busy areas

Does anyone else notice data doesn’t work in busy areas such as London and large events? Nothing loads over 3/4/5GIve asked Three about this but they act dumb it’s frustrating looking to move to a different provider after being with them for 20 years...

Great service vs Rubbish service

I have a Samsung Galaxy A52 5G.  My wife has the A53 5G.  Both phones are on Three UK. I have great 5g and really fast data speeds. My wife's data speeds are much slower, and she doesn't get 5g. I have checked and double-checked the settings on her p...

Hi

Hello this SIM card it’s fine 07*********. I want this sim re activated and I don’t want to get a new SIM card. This SIM card it’s fine. The only SIM card I don’t have is my daughters as I told her did you activate it and she said no and now she lost...

Payment

My old payment used to be £33 and now it is £60 

Mrs by Fledgling
  • 840 Views
  • 1 replies
  • 0 likes

No Internet Abroad

Hi,I am now at Svalbard,Norway. Today I was using my data pack as usual. Then suddenly even I have 4G connection, I am not able to connect to internet. When I check my remaining data I still have 46GB. I was using this SIM all around the Europe last ...

Best solution 5G Monopole not showing on coverage map 6 months after installation

Hello all,Around the end of November 22 a Three 5G monopole was installed in a location nearish to me. Three’s coverage checker is showing there is 5G coverage nearish to the 5G monopole but no 5G coverage in a close proximity to the monopole or no 5...

Alexg82 by Fledgling
  • 1823 Views
  • 3 replies
  • 0 likes
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