Rings before Voicemail

[a_ukboy]

Hello, how is it possible to increase the number of rings before the voicemail kicks in? Thanks 

[RJsMum]

• Please can you help me with similar?

[Hutchison-houns]

My husband wants to change his to 5 second delay but can't find a way. He's tried phoning 333 but was sent to generic chat setup. So frustrating. Is there a simple way to contact Three on this? Why can't we manage this setting ourselves?

[StephR]

I'm really sorry the team didn't help your husband with this when he called, @Hutchison-houns. I'm not sure why the team would direct him elsewhere, as they should be able to help make that change. 

Was your husband able to connect via webchat? I've sent you a PM with a few extra details - if those settings haven't yet been updated, follow the steps there and we'll get things sorted for him.

[Pazza]

I need to be able to extend the number of rings to 20 or 30 seconds before Voicemail is activated 

[JonathanB]

Hey @Pazza,

I'm sorry, as StephR mentioned, we only support options for 5,10, or 15 seconds. But we'll certainly pass the feedback on that you'd prefer longer ring times.

JonathanB