Swapping a number between three sims

[NW]

Hi I want to change my contract to a phone from Samsung with a three contract sim. I'm currently om three but they can't match the deal even via an upgrade. If I was to take out the new three contract via Samsung is it possible to transfer my number from my current sim/contract to the new three sim/contract 

[NW]

Thanks for replying and confirming Jake. Someone needs to inform the Three online chat service of that as that was their offered solution yesterday and I thought I'd read before that you can swap numbers to different sims on the same network. The chat service weren't very helpful yesterday and were seemingly telling me they can't match a deal involving a contract with Three that many other retailers are offering and my solution would be to transfer my current sim to PAYG and then transfer my number to the new sim 🤷‍

[JonathanB]

Hey NW,

Welcome to the Three Community.

As Jake says there's not an official process for doing this. There is a process to transfer a PAYG number onto a Pay Monthly account however, so it sounds like the advice given on the chat about how to transfer was correct too though.

Have you already taken the new plan out?

JonathanB

[NW]

Hi Jonathan, thanks for replying, no I haven't taken the new contract out yet. So... if I get my current Three sim changed to PAYG, I can then transfer my current Three number to the new Three contract sim? 

[LeeT]

Hi @NW ,

What Johnathan has said is correct. You can request that customer services cancel your contract down to a PAYG number. This will happen after 30 days of asking them to do so (30 days notice) The important part here is you request it to be cancelled to PAYG and not just to close the account.

Once it is a PAYG account, you can then go into your local Three store, chat to an advisor on Live Chat or simply call 333 to transfer your PAYG number over to the new contract which you have taken.

Hope this answers yous question 🙂

LeeT
Employee - Retail

[NW]

Thanks Lee 🙂👍🏻

[JonathanB]

No worries NW, yeah that's certainly something that customer services should be able to arrange for you. And it'll save arranging PAC codes both in and out of Three. Let me know if there's any more issues with getting the process completed. 🙂

JonathanB

[benR]

hi

i a trying to get a contract number onto payg but it seems now one cant do it- even by ordering  anew payg sim and then using pac code. live chat agents say it doesnt work/? other than moving network an coming back what else can  do? i need the free roam worldwide for my son who is abroad for  a few months now

thanks

[KateS]

Hey @benR,

Welcome to the Three Community.

Unfortunately, we're unable to offer a swap from Pay Monthly to Pay As You Go currently. It is something we've been able to do in the past, however, at this time, we're unable to process these requests.

The only way around this would be as previously advised, to port the number to an alternative provider temporarily and port back to Three on a Pay As You Go account.

We're sorry for the inconvenience.

Thanks,
Kate

[Daytrader]

Am i right in thinking, i am on PAYG with 3 at the moment, and lets say i bought a s25u that comes with a new 3 contact direct from Samsung, i can transfer my current number onto the new s25u that comes with new 3 contact ? thx

[PeteG]

Hello there. 

Usually if you get a phone directly from the manufacturer, it doesn't come with a line. You'd usually insert your existing SIM card into the phone, and continue using that number as you were before. 

Pete.